UC Support Analyst I

Global Unified Communications

Operation Support Analyst I

What We Need

FLEETCOR is currently looking to hire a Global Unified Communications Operation Support Analyst I. This position is located in Peachtree Corners, GA. In this role you are responsible for providing technical and clerical support for unified communication and contact center technologies.  This analyst will work in a cross functional team to triage tickets and fulfil service requests. They will also serve as conference technology moderator ensuring presenters have what they need to lead webinars and large conferences. Excellent spoken and written communication skills are required with the ability to communicate well at all levels of the enterprise. Extreme attention to detail, solid organizational skills, and strong skills with Microsoft Excel are needed, with other Microsoft tools a plus. You will report directly to Christiane Pike.

How We Work

As a Global Unified Communications Operation Support Analyst I, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned workspace Peachtree Corners, GA office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Perform primary queue ticket triage for Operations team
• Perform Moves Adds and Changes on multiple communication platforms
• Serve as conferencing technology moderator on multiple conferencing platforms (Teams and/or Zoom)
• Process trouble tickets ensuring service level agreements are met
• Place mobile device orders as needed
• Perform on-call rotation duties as part of the Operations team
• Recommend process improvements and quality assurance procedures
• Stay relevant with technology changes and provide end user training as needed
• Organize and update knowledge articles on the employee portal, ticketing system and the team shared drive

Qualifications & Skills

• Bachelor’s degree or equivalent IT work experience
• Minimum 3 years prior job-related experience
• Experience providing support in a fast-paced environment
• IT experience in some form is preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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