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Outsourced Vendor Manager

Lexington, KY, USA ● St. Charles, IL, USA ● Wichita, KS, USA Req #5837
Monday, December 5, 2022

What We Need

FLEETCOR is currently looking to hire an Outsourced Vendor Manager within our Hotel Network division. This position falls under our Lodging line of business and can be located in either Lexington, KY, Wichita, KS, or St. Charles, IL. In this role, you will be responsible for managing both contractual relationships and operational performance of business process outsourcing (BPO) vendors for the Lodging division of FLEETCOR. You must have excellent written and oral communication skills, be detail-oriented, self-motivated, and able to work in a fast-paced, changing operational environment. The selected candidate has exceptional people skills as he or she must work closely with departments and leadership throughout the organization. The ideal candidate will have 3+ years of leadership experience working in centralized contract center operations and with one or more outsourced vendors. The Outsourced Vendor Manager will oversee the work of one or more team members whose daily responsibilities will include various administrative support and quality assurance duties. You will report directly to SVP, Lodging Connectivity and will regularly collaborate with various departments.
 

How We Work

As an Outsourced Vendor Manager, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

  • Assigned work space in either Lexington, KY, Wichita, KS, or St. Charles, Ill
  • Company-issued equipment including remote access
  • Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

  • Assisting with new outsourced vendor research, vetting, and contract review
  • Maintaining daily communication with outsourcing vendor teams via e-mail and video conference calls
  • Maintaining accurate daily outsourced vendor employee rosters including new hires, terminations, and cross training
  • Completing onboarding and offboarding tickets for outsourced vendor employees and escalate tickets outside of SLA as needed
  • Maintaining daily, weekly, and monthly performance and SLA reporting
  • Completing and providing daily, weekly, and monthly operational performance analysis and reporting and identifying trends, outliers, and opportunities for improvement
  • Investigating any coaching opportunities identified by operations leadership and advising outsourced vendors regarding needed training, re-training, or corrective action
  • Troubleshooting login or system issues
  • Designing, implementing, and managing strategic initiatives for the outsourced vendor teams
  • Maintaining necessary shared electronic files and records
  • Researching, identifying, communicating, and resolving issues impacting the performance of teams and systems
  • Coordinating with departments and leadership throughout the organization to gain buy in and implementing new processes to achieve greater operational efficiency
  • Developing resource materials for new and existing processes and procedures
  • Performing all other duties as assigned by senior leadership

Qualifications & Skills

  • Bachelor’s Degree preferred
  • 3+ years of prior supervisory experience managing direct reports
  • 3+ years of leadership experience working in centralized contact center operations
  • Previous experience working with outsourced vendors preferred
  • Previous experience in process improvement, process design, and/or project management preferred
  • Demonstrated ability to work in a team environment, teach others and provide constructive feedback
  • Excellent written and verbal communication skills with various levels of audience
  • Must be detail-oriented, self-motivated and organized
  • Excellent problem solving and critical thinking skills, able to identify root cause and seek solutions
  • Demonstrated ability to learn and navigate multiple PC and web based applications
  • Demonstrated ability with Microsoft Office applications, especially Outlook and Excel
  • Ability to work in fast-paced, changing environments
  • Ability to identify, communicate and resolve issues effectively
  • Demonstrates a high degree of initiative, responsibility, persistence, and ownership

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

 

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

 

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

 

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.  #LI-KZ1 #LI-Onsite #LI-Hybrid 

Other details

  • Job Family Managers
  • Pay Type Salary
Location on Google Maps
  • Lexington, KY, USA
  • St. Charles, IL, USA
  • Wichita, KS, USA