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Account Manager II

Brentwood, TN, USA Req #5784
Friday, November 18, 2022
Account Manager II
 
FLEETCOR is currently looking to hire an Account Manager II within our Corpay division. This position is located in Brentwood, TN. In this role, you are responsible for supporting retention, client satisfaction and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Manager II is assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client.  A strong level of technical knowledge is needed for this position along with the ability to travel to client sites as needed.
 
How We Work
As an Account Manager II you will be expected to work in a Hybrid environment. FLEETCOR will set you up for success by providing:
  • Assigned workspace in Brentwood, TN office
  • Company-issued equipment + remote access 
  • Monthly home internet stipend
Role Responsibilities
The responsibilities of the role will include:
  • Works directly with clients to provide day to day account support, problem resolution, research and analysis
  • Responds to inbound emails, fax, and phone calls, and Salesforce cases.
  • Develops and executes a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components
  • Conducts regularly scheduled calls, presentations to review business performance, including training and education
  • Makes decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions • Prepares and presents solutions in advance to retain relationships
  • Uses customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base
  • Effectively interact with internal departments to support customer base
  • Trouble-shooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.  


Essential Functions/Core Responsibilities 
  • Works directly with clients to provide day to day account support, problem resolution, research and analysis
  • Responds to inbound emails, fax, and phone calls, and Salesforce cases.
  • Develops and executes a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components
  • Conducts regularly scheduled calls, presentations to review business performance, including training and education
  • Makes decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions • Prepares and presents solutions in advance to retain relationships
  • Uses customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base
  • Effectively interact with internal departments to support customer base
  • Trouble-shooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.  

Qualifications & Skills
Education:
  • Bachelor’s Degree or equivalent work experience preferred
  • Salesforce experience
Experience:
  • Three years of progressive experience working within a call center or customer service team with demonstrated problem solving skills.
  • Additional Responsibilities:
  • Self-driven to develop professionally, improve performance, and understand the tools in place and maximize their use.  Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential.  Serves as key contributor in developing and testing new processes and procedures that enhance the users experience.  Acts as change agent as appropriate. 

Benefits & Perks
  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes
#LI-QB1
#LI-Corpay
#LI-Hybrid 


About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.


FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission


Create better ways for businesses and their partners to pay their expenses
 

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging


Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
 

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Account Management
  • Pay Type Salary
Location on Google Maps
  • Brentwood, TN, USA