Implementation Project Manager

Beaverton, OR, USA ● Brentwood, TN, USA Req #5802
Wednesday, November 16, 2022

What We Need

FLEETCOR is currently looking to hire a Corporate Payments Implementation Project Manager within our Corpay division and can be based in Beaverton, Oregon or Brentwood, Tennessee. In this role, you will work directly with the customer and associates across all departments to manage customer project implementations. By facilitating the implementation of products/services in a customer-focused manner, this position promotes new and/or additional revenue opportunities for our company. Implementation Project Management positions demand attention to detail, a thorough command of organization and communication skills as well as the ability to manage multiple projects simultaneously. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This position is responsible for onboarding our clients with the products that they purchased. This could include Purchasing/Travel and Entertainment cards as well as ePayables virtual cards for AP payments. Implementation Project Managers support the customer while ramping and then transition to full time support after the client’s program is stable. You will report directly to the Manager, Implementation and regularly collaborate with various departments.

How We Work

As an Implementation Project Manager, you will be expected to work in hybrid environment. FLEETCOR will set you up for success by providing:

  • Company-issued equipment including remote access  

Role Responsibilities

The responsibilities of the role will include:

  • Functions as the primary owner and facilitator of client implementation engagements
  • Managing project plans, expectations, progress and risks utilizing project management methods and professional acumen
  • Responsible for maximizing client engagement during the project life-cycle achieving highest possible revenue attainment from each customer
  • Assessing training needs and conducts training with the client as needed via webinars
  • Handling small to medium sized client programs
  • Working well with internal cross-functional teams and at times third parties in support of successfully implementing client projects
  • Reviewing contracts, customer profile, business cases, vendor lists and conducts introductory and implementation calls with the client to review and validate the products sold
  • Collecting all necessary data from the client to accurately complete the setup and implementation of the account

Qualifications & Skills

  • Bachelor’s degree is required; or equivalent combination of education and experience that is required for the job
  • 4+ years of experience in a professional work environment
  • 2+ years of experience with implementations, client support, or customer-interfacing
  • Accounting knowledge is strongly preferred
  • Expense Management knowledge (Concur, Expense Watch, iExpense, SDG2, etc) strongly preferred
  • Demonstrated strong interpersonal skills, solid analytical skills and attention to details; and excellent follow-up skills
  • Demonstrated ability to work calmly in a fast-paced team environment
  • Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality
  • Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities without compromising other responsibilities
  • Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation
  • Demonstrated ability to conduct virtual presentations and effectively facilitate meetings
  • Ability to aid in the effective and timely revenue ramp of each client is critically important
  • Keep informed of new enhancements to the system which will affect existing or future implementations
  • Familiarity with project management software, tools and techniques
  • Seek up sell opportunities and provide leads to sales representatives
  • Make suggestions for process improvements to address project quality, cost reduction, cycle time and/or productivity

Key Attributes of the Ideal Candidate:

  • A consultant by nature
  • Intellectual Curiosity
  • Takes ownership of problems by nature
  • Solution Oriented (this challenge exist, and here are some potential remedies)
  • Someone who is quick to catch on to processes and process changes
  • A person who does not get intimidated easily by conflict and can face it head on in a professional manner
  • Someone who can delegate effectively in a matrix management role
  • A person who thrives in an environment of collaboration.  A true team player by actions and not just words.
  • Someone who can juggle multiple tasks and processes in various phases
  • A person who when needed can think outside of the box

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes
#LI-KZ1 #LI-Hybrid

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

Other details

  • Job Family Service
  • Pay Type Salary
  • Employment Indicator Employee
Location on Google Maps
  • Beaverton, OR, USA
  • Brentwood, TN, USA