People Operations Partner

Toronto, ON, Canada Req #5281
Thursday, September 29, 2022


The People Operations Partner role partners with the Sr. Director of HR Operations &

Talent Acquisition Partner to provide expertise in the areas of Canadian legislation, employee relations, investigations, and compliance. This position executes FLEETCOR’s human resources’ strategy to support the company business strategy and values.

This opportunity is being offered as a hybrid work model. 2 – 3 days per week will be required in office.


  • Serve as a labor relations/employee relations resource and provide insight regarding new company policies, procedures, programs and activities
  • Conducts investigations, prepares investigative reports and makes recommendations to resolve employee issues based on policy, past practice and legal justifications.
  • Advises leaders on employee relations investigations, disciplinary action, and terminations.
  • Conducts exit interviews and make recommendations based on trends or notable comments for advising management for improvement
  • Ensures thorough understanding of company policies by conducting new employee orientations and follow-up sessions; assist management team with follow up questions related to company policies and procedures.
  • Conduct staffing/turnover reporting to include tracking of offer letters, new hire process flow and scheduled orientation dates.
  • Identifies internal talent and partners with hiring manager and Talent Acquisition Partner to fill open roles.
  • Advises managers and employees concerning compensation, benefits, and employee services as well as provide training in accordance with policies, procedures and practices.
  • Implement and maintain Canadian company policies, and employee handbook to ensure compliance with applicable labour legislation in Canada.
  • Demonstrate the ability to be a trusted advisor focused on establishing, maintaining and developing an environment to promote positive employee relations and successful business practices.
  • Liaise with legal counsel regarding employee matters, updating employment agreements and policies.
  • Implement and oversee the Joint Health & Safety Committee, conducting workplace inspections monthly and implement relevant policies and training.
  • Participates as a strategic business partner to management team in the design,
  • implementation and evaluation of multi-functional solutions to business problems.
  • Assists with other tasks or special projects as assigned by manager


  • A bachelor's degree in Human Resources is preferred, or an equivalent combination of education and experience is required
  • 2+ years of human resources operations experience
  • The CHRP designation is preferred
  • Current knowledge of Canadian employment legislation in Ontario, British Columbia, Alberta, and Montreal is preferred
  • Thorough knowledge of human resource principles and best practices
  • Effective verbal and written communication skills; delivers messages in a clear, concise
  • manner
  • Experience utilizing HRIS technologies is an asset
  • Proficient in Microsoft Office (Word, Excel and PowerPoint), MS Project preferred


  • Resourcefulness
    1. Adapts quickly to changing resource requirements
    2. Enjoys multi-tasking, applies knowledge of the organization to advance multiple objectives
  • Demonstrates Organizational Savvy
    1. Previous employee relations experience in sales or corporate roles
    2. Navigates the political complexities of the organization easily
    3. Has a clear understanding of the business priorities
    4. Uses knowledge of organization to achieve objectives
    5. Has a network of cross functional peers to help drive results
    6. Action Oriented
      1. Decisively acts in fast changing situations
      2. Shows initiative in tough situations
      3. Exceptional at spotting and seizing opportunities
    7. Client Focused
      1. Anticipates client’ needs and provides exceptional customer service
      2. Establishes and maintains effective relationships
      3. Builds solutions that meet client expectations
  • Situational Adaptability
  1. Readily adapts personal, interpersonal, and leadership behaviors
  2. Understands that different situations may call for different approaches
  3. Can act differently depending on the circumstances

Travel Requirements

Requires overnight travel

About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Human Resources
  • Job Function Human Resources
  • Pay Type Salary
Location on Google Maps
  • Toronto, ON, Canada