Project Manager, Operation Excellence

Brentwood, TN, USA ● Nashville, TN, USA Req #5361
Friday, September 23, 2022

What We Need

FLEETCOR is currently looking to hire a Project Manager, Operation Excellence within our Customer Service division. This position falls under our Corpay line of business and is located in Nashville, TN. In this role, you will be a process-oriented individual with a passion for improving the customer experience. The role is responsible for process re-engineering of key customer facing processes. The work requires constant focus on improving the overall customer experience by increasing quality and driving efficiencies. This includes defining, building, and monitoring processes to ensure service level agreement (SLA) adherence. To ensure the strategic projects meet their objectives, the Manager is responsible for defining and executing user acceptance testing (UAT). This position may have direct reports. To be successful in this role and deliver holistic solutions, the position will need to work closely with Operations, Product Management, Finance, and Technical Support. You will report directly to the Sr. Director, Operations and will regularly collaborate with various departments.

How We Work

As a Project Manager, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

  • Assigned workspace in Nashville, TN office
  • Company-issued equipment including remote access
  • Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

  • Identifying and prioritizing projects to improve the customer experience
  • Creating business specific quality management framework
  • Developing and maintaining standards, processes, controls, metrics and quality improvement activities
  • Investigating and addressing customer complaints regarding quality and the customer experience
  • Providing process mapping and content expertise on customer-facing processes
  • Partnering with IT to define and execute UAT for large complex project

Qualifications & Skills

  • Bachelor’s Degree
  • 3-5 years of experience in process and quality improvement
  • Experience in utilizing Six Sigma and Lean methodologies to drive process improvements
  • PMP certified & demonstrated track record
  • Strong analytical and problem-solving skills
  • Excellent presentation and interpersonal skills required
  • Working knowledge of Microsoft products required
  • Proficiency with Salesforce highly desired
  • Creative and innovative and results-oriented
  • Ability to take extreme ownership
  • Excellent communication skills
  • Organized with a problem-solving mindset
  • Quickly recognizes issues and opportunities to improve processes and drive efficiencies
  • Data-driven mindset; holds self and others accountable with measurable ROI-oriented KPIs
  • Must be detail oriented, with the ability to handle multiple assignments promptly and effective
  • Strong problem-solving skills, conflict resolution, facilitation and consensus building skills
  • Embrace and drive change; drive continuous improvement culture
  • Effective in building business relationships
  • Demonstrated ability to act as a transformation / change agent within the organization
  • Proven ability to analyze and resolve complex business issues, define problems, collect and analyze data, establish facts, and draw valid conclusions including recommended solutions
  • Demonstrated ability to influence, promote and sell ideas to management, business partners and peers
  • Demonstrate flexibility and maintain effectiveness in varying situations with diverse roles, responsibilities, work environments, and people
  • Ability to communicate with influence to all levels of leadership to act on complex, technical, or sensitive topics with company-wide impact

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   


We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.


FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following FLEETCOR on LinkedIn.


Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.  #LI-KZ1 #LI-Hybrid #LI-Corpay

Other details

  • Job Family Project Management
  • Pay Type Salary
Location on Google Maps
  • Brentwood, TN, USA
  • Nashville, TN, USA