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Complex Director of Human Resources

Doubletree by Hilton Hotel Carson, 2 Civic Plaza Drive, Carson, California, United States of America ● Hyatt Place at The Paseo in Pasadena, 399 E Green Street, Pasadena, California, United States of America Req #23
Thursday, December 22, 2022

Ensemble Services is currently seeking a Complex Human Resources Director to support our teams at DoubleTree By Hilton Hotel Carson and Hyatt Place Pasadena. The ideal candidate will have hotel experience and though not required, bilingual Spanish is preferred.

The Director provides continuous leadership in creating and delivering an exceptional team member experience and best place to work. The HR Director is directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation and human resources operations.
·Strategy Be globally aligned with the Ensemble Hospitality HR function while locally supporting superior business results
·Leadership – Develop innovative, forward-thinking leaders within a comprehensive learning environment
·Culture – Ensure a best-in-class workplace that delivers on Ensemble Hospitality’s mission & values
·Talent – Hire, engage and develop the world’s best hospitality team members
·HR Operations – Embrace and lead implementation of Ensemble Hospitality’s initiatives and objectives

Key Responsibilities


·Successfully and innovatively implement HR strategic objectives and monitor for best-in-class results

·Innovate, avoid the status quo and cultivate a transformational Team Member-centric workplace

·Partner with GM/EC to deliver on Ensemble Hospitality’s values by creating high-impact TM engagement experiences

·Champion Ensemble Hospitality’s culture at the hotels to inspire high-performing multi-cultural, multi-generational teams that build Ensemble Hospitality’s talent pipeline

·Leverage people analytics for positive talent and work environment ROI

·Role model strategic business partner standards to actively contribute to business results

·Provide owner relations guidance in key areas of HR expertise, as needed (Mgt. Agreements, Wage & Hour, Compliance, Staffing Models)

·As applicable, partner with corporate HR and labor relations team on development of effective labor relations strategies and training


·Serve as the hotel’s credible SME on all matters relating to Team Member engagement, culture, performance management, talent, compliance, leadership and talent development, training and TM relations & Labor Relations

·Serve as a visible, participatory leader who proactively and consistently engages with his/her GM/EC, HR team and Team Members, external guests and communicates/presents HR Ops topics and initiatives to key stakeholders (corporate/hotel leadership, brand leadership, owners, Team Members)

·Remain current on trends to evaluate innovative ways for process/practice improvements, workplace enhancements and share best practices

·Partner with GM/EC on leading and coordinating community activities at the hotels

·Participate or represent hotels & Ensemble Hospitality in industry or HR professional associations

·Lead and engage in grievance process representing the interests of the hotels, organization and owners in conjunction with corporate & hotels standards and CBA provisions


·Integrate Ensemble Hospitality’s Mission & Values when implementing HR Ops initiatives and support guest-centric programs

·Create a vibrant physical environment and ambiance that makes Team Members feel energized, comfortable and motivated

·Develop a recognition culture that exists among Team Members and across all departments

·Serve as an ambassador of Ensemble Hospitality’s culture, engaging with TMs through direct and meaningful interactions, leading by example, social media and digital tools

·Deliver wellness programs to enhance the mind, body and spirit of each Team Member

·Champion Ensemble Hospitality & the hotel’s community interests with pride

·Actively support Ensemble Hospitality’s guest-centric focus with the GM/EC in the spirit of our mission & values

·Cultivate and promote diversity and inclusion at the hotels and deliver on Ensemble Hospitality’s & brand’s D&I objectives


·Ensure HR standards/practices are compliant with federal, state & city laws and audit at least once per year including, but not limited to, key areas of wage & hour, employment & labor laws, AAP, safety, immigration, etc.

·Ensure HR budget is prepared with focus on creating high-impact Team Member experiences, expenses are managed and variances are monitored including workers' compensation

·Ensure HR basics are collectively in place and applied

·Ensure social/digital platforms are accessible and utilized across departments for purposes of real-time delivery of relevant property information and Team Member engagement

·Embrace, implement and support Ensemble HR initiatives in alignment within the parameters and in support of audiences defined each year


·Proactively identify present and future talent gaps and create action plans to address shortfalls

·Perform annual salary and benefits evaluation to ensure the hotels’ total rewards are market competitive

·Ensure meaningful onboarding programs are in place for all new hires

·Partner with key leaders within the hotels to create a leadership and development culture to support current and future talent needs

·Ensure internal transfers/promotions are the priority when filling positions

·Generate consolidated monthly labor turnover data, ensure GM reviews with EC with corrective action plans

·Maintain open lines of continuous, interactive communication with Team Members to ensure engagement (town halls, exit interviews, focus groups, coffee with Team Members)

·Ensure all key hotel leadership roles have career development plans in place that are actively supported by leadership and profiles are current

·Retain in-depth knowledge of internal talent to help facilitate/manage people moves and talent decisions

·Partner with GM/EC on completion of talent reviews, ensures consistency across departments and align with Ensemble Hospitality’s and brand’s benchmarks

·Lead the implementation and delivery of training and leadership development programs and ensure Team Members receive specific training to perform their jobs

·Personally participate in the selection process for all management positions to ensure hotels select the best qualified candidates and ensure hotel’s interviewing process is followed for all positions

·Promote benefits and perks of working for Ensemble Hospitality through various communication channels

· Engage in industry networking or academic events to ensure the most qualified, diverse applicants are attracted and selected for employment and showcases Ensemble Hospitality as an employer of choice

·Ensure mentoring and coaching culture is part of the hotel’s DNA and incorporate career discussions

·Support and promote Ensemble Hospitality’s performance management process

·Ensure culture of not tolerating poor performance with 90-day PIPs in place, as needed

·Promote tools and communication channels that encourage regular, open Team Members performance feedback

Core Competencies including, but not limited to:

·Strategic Positioner: Able to position a business to win its market

·Credible Activist: Able to build relationships of trust by having a proactive point of view

·Culture and Change Champion: Able to make change happen and manage organizational culture

·Human Capital Curator: Able to manage the flow of talent by developing people and leaders, driving individual performance and building technical talent

·Total Rewards Steward: Able to manage employee well-being through financial and non-financial rewards

·Technology and Media Integrator: Able to use technology and social media to drive and create high-performing organizations

·Analytics Designer and Interpreter: Able to use analytics to improve decision-making

·Compliance Manager: Able to manage processes related to compliance by following regulatory guidelines

Ability to compose, proofread, spell check and edit correspondence. Demonstrate organizational and clerical skills including basic math calculations and records maintenance. Demonstrate excellent communication skills (written, oral, telephone). Demonstrate ability to listen to and accurately interpret and carry out instructions.
Must be a team player with the ability to adjust to changing situations and priorities. Must be able to adapt to ever changing technology. Ability to keep one’s self organized.
Ability to hold confidences in cases of confidential matters. Utilizes self-discipline, critical thinking skills and the ability to self-direct.
Exercises superb attention to detail. Adheres to high quality standards in all written and oral communications. Cooperates fully with instructions from management. HRIS & payroll experience.

Maintains ability to work both independently and with others in a professional, productive and cooperative manner. Maintain familiarity with and follow all company policies and procedures. Union experience preferred.


Two-year degree from an accredited university in Human Resources, Business Administration, or related major; four years of experience in human resources, management operations, or related professional area.


Four-year bachelor's degree in Human Resources, Business Administration, or related major; two years of experience in the human resources, management operations, or related professional area.




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4.   To communicate with you regarding your candidacy for employment.

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Job application, resume, background check results, job interview notes, and candidate evaluation records

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Employment History

Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

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Education Information

Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

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If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.

Other details

  • Pay Type Salary
  • Travel Required Yes
  • Travel % 25
  • Required Education Associate Degree
  • Job Start Date Tuesday, January 3, 2023
Location on Google Maps
  • Doubletree by Hilton Hotel Carson, 2 Civic Plaza Drive, Carson, California, United States of America
  • Hyatt Place at The Paseo in Pasadena, 399 E Green Street, Pasadena, California, United States of America