PMO Manager

Purpose:

Role:

Lead, oversee, and guide the operations of the Project Management Office (PMO) at Empower Federal Credit Union. Offer strategic and hands-on guidance to a team of Project Managers overseeing a diverse portfolio of projects. This includes assessing, testing, and validating changes to systems architecture, integrations, capabilities, program enhancements, process automations, and overall organizational capacities. Actively contribute to and take ownership of the PMO Governance group. Conduct thorough reviews of portfolios to identify and manage risks, cross-dependencies, and ensure optimal resource allocation.

This is a fully remote optional role. Our headquarters location is based in Syracuse, New York. For local candidates, we work Hybrid (5-days on-site with the remaining work-from-home).

Essential Functions & Responsibilities:

30% -Project Management (30%)

• Manage projects including leading project teams.
• Develop comprehensive project plans to include resourcing, budget, design, build, testing, training, change management, communication, and go-live plans, aligned with department requirements.
• Coordinate and manage scope, schedule, risks, and budget of multiple projects to achieve organizational goals.
• Monitor and adjust the department and credit union's project management processes to improve effectiveness.

30%Team Leadership (30%) 

• Lead and direct the Project Managers to ensure that project work is consistently scoped, planned, budgeted, approved, and teams are aligned to support a successful execution.
• Ensure transparency, alignment and clear communication of strategic projects and their resource impacts across the organization to key stakeholders and governance committees.
• Manages, coaches, and mentors’ staff to ensure project management methodology and delivery tools/systems are properly and consistently applied across projects.
• Ensure team stays current with industry best practice and tools.

30%Process Improvement & Data Analysis (30%)

• Use data to evaluate the organization’s project requests.
• Drive end-to- end process improvements that enable growth and deliver process enhancements.  
• Drive collaboration among stakeholders for timely decision making
• Promote process change and gains adoption on new processes regarding intake, discovery and prioritization.
• Participate in financial budgeting/planning processes,
• Work with teams to estimate project total cost of ownership.
• Prepare business cases to establish the justification for solutions and priority.

10%Quality Assurance & Reporting (10%)

• Carry out regular QA review/audits of active projects
• Reports findings to ensure PMO processes and procedures are followed.
• Demonstrates continuous efforts to improve PMO best practices through research, education and experience.
• Develop and deliver status reporting and updates to all stakeholders, including Senior Executives. Develop and maintain a project governance structure
• Understand & Ensure compliance with relevant regulations and standards.

Performance Measurements:

1. See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually

Knowledge and Skills:

Experience:

8+ years of experience in project management is required.

5+ years of financial services industry experience

5+ years of supervisory management

Education:

A Bachelor's Degree or commensurate experience is required. PMP, ITIL Certification, and/or Business Analysis Certification

Interpersonal Skills:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills:

1. Proven expertise in planning and overseeing large-scale, enterprise-wide projects. 

2.In-depth knowledge and practical experience in waterfall, agile, and hybrid project management methodologies.

3. Proficient in process improvement methods, such as Lean/Six Sigma. 

4. Hands-on experience with portfolio management tools. 

5. Demonstrated ability in resource management and project scheduling. 

6. Possesses a strong executive presence, influential skills, and effective communication abilities. 

7. Advanced proficiency in developing and executing programs in a leadership role, offering vision and strategic insight on a wide array of technical decisions and issues. 

8. Demonstrated proficiency in coaching and mentoring. 

9. Comfortably navigates through complex policy, process, and people-related organizational dynamics. 

10. Skilled in presenting compelling arguments to secure support and commitment from others. 

11. Effectively manages through ambiguity, operating successfully even when facing         uncertainty or unclear paths forward.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.