Senior Salesforce Administrator

Salesforce Senior Administrator 

Summary

ECI is seeking a Senior Salesforce Administrator to oversee and manage our Salesforce instance. We are looking for someone with a deep understanding of the Salesforce platform who can grasp both our current setup and our business objectives to quickly identify areas of improvement. This person will serve as the primary administrator for design, configuration, functionality, and end-user support of our Salesforce instance.

The individual will be responsible for optimizing our Salesforce as needed to promote growth and development, as well as handle day-to-day administrative functions to ensure smooth operation across the company. The successful candidate must have the ability to solve problems and act as a Salesforce "guru" to all those who use it.

This role will report directly to the Salesforce System Architect.

Responsibilities

• Serve as an internal resource for requirements definition through configuration, deployment, and training to promote adoption of all departments interacting with Salesforce
• Engage with business stakeholders to gather and analyze requirements and propose solutions that leverage Salesforce functionality
• Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency
• Identify production risks and areas for improvement; prioritize, design, and facilitate successful implementation and adoption of new processes.
• Manage the integration of applications connected to Salesforce.com, including but not limited to NetSuite, Docusign and other
• Manage incoming support requests from front-line users, including daily administrative/maintenance requests and larger analytical projects.
• Manage change requests, clarify requirements, perform critical system updates, configure new features and enhancements, and manage reporting, data hygiene, and deliverables/documentation.
• Configure and maintain data model and standard/custom objects, automation, Workflow, Process Builder, Flow, assignment rules, approval processes, formulas, data validation rules, triggers, record types, fields, page layouts, dynamic layouts, apps, actions, custom settings, mobile administration, approval processes, installed packages, etc. within Salesforce.com
• Oversee all aspects of user and license management including policies and procedures for new user setup/deactivation, forecasting license needs, roles, profiles, permissions, public groups, OWD, sharing rules, security
• Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, sandbox usage, data integrity, etc.
• Evaluate, scope, execute updates and enhancements within expected timeframe
• Develop and implement training for end-users; ensure goals for system usage are clearly defined and reported regularly
• Assist in creating and distributing dashboards and reports based on leadership’s needs, targets, and goal metrics
• Collaborate with internal teams to ensure data integrity; utilize duplicate and matching rule tools in Salesforce to prevent and manage duplicates
• Manage data imports, database de-duping and clean-up
• Data mapping and utilization of native Salesforce tools and/or ETL or IPaaS tools to perform data migration
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• New user and ongoing user training and technical documentation

Qualifications

• Strong Salesforce product knowledge and at least 3-5 years of Salesforce Administration hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud.
• Salesforce Certification (or able to obtain certification within the first month in the role)
• Demonstrated track record of exercising independent judgment on small and medium-sized projects and/or leading key components of larger projects
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Excellent oral and written communications skills
• Creative and analytical thinker with strong end to end problem-solving skills
• Demonstrates continued personal/professional development
• Passionate about the use of data and technology to achieve positive business outcomes

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In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.