Golden Gate Casino - Public Area - Porter

Golden Gate Hotel & Casino 

Job Title:          Casino Porter

Department:   Public Area

JOB SUMMARY:

It is the responsibility of the Casino Porter to provide excellent guest service and create a safe and friendly environment for employees and guests while establishing and maintaining the cleanliness and overall appearance of assigned areas in the Casino, public areas (including parking areas), and unrestricted back of house areas.

ESSENTIAL JOB FUNCTIONS:

• Responsible for practicing, supporting, and always promoting the Company Service Standards

• Always Maintaining a clean environment
• Responsible for ensuring Guest’s needs are met
• Responsible for escorting Guest’s to requested areas
• Responsible for the cleanliness of all public areas and assigned back of house areas
• Sweeps and removes all wrappers, broken glass, ashtrays, and debris from floor
• Cleans and dusts slot machines, including areas between machines, doors, and woodwork
• Removes scuffmarks and drink spills
• Cleans up biohazard areas
• Cleans slot chairs, polishes their bases, and then returns chairs to proper position
• Vacuums entire assigned stations, moving chairs and other objects to ensure thorough cleaning
• Removes trash, replaces missing ashtrays, and wipes out and cleans all ashtrays and trash cans
• Rest Room Maintenance
• Clean sinks, toilets, urinals, and counters
• Ensures all equipment is returned to department and all malfunctioning equipment is reported
• Replenishes supplies when necessary
• Responds to and resolves guest challenges in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties

QUALIFICATIONS:

• Ability to work safely, including understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions; this also includes being aware of unsafe conditions such as spills, wet areas, debris, and addressing quickly and efficiently

• Ability to work with cleaning products, chemicals and solvents using safety equipment provided by the company
• Must be able to perform assigned duties both indoors and outdoors
• Must understand cleaning and disposing of biohazards
• Must be at least 21 years of age or older
• Must be able to effectively communicate in English

EDUCATION and/or EXPERIENCE:

• At least 6 months of related experience preferred

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols

• Ability to lift and move up to 70 pounds, to be able to perform inspector and utility duties as needed
• Manual dexterity to operate job related equipment including, but not limited to, a vacuum, cleaning supplies and safety equipment
• Work is typically in an area which may be unusually hot, cold, dusty, noisy, indoor, outdoor, and may contain second hand smoke
• Performance of job duties will require standing, walking, lifting, bending, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned.