the D - Player's Club - Card Lead Ambassador

Job Title:          Lead Ambassador

Department:     Player's Club

JOB SUMMARY:

Player's Club Lead Ambassador is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service. Can also lead other representatives in all job-related activities.
 

ESSENTIAL JOB FUNCTIONS:

• Responsible for practicing, supporting and promoting the Company Service Standards at all times.
• Ability to communicate with Guests in a professional manner.
• Answers Guest questions in a manner that reflects an understanding of the department and property in general
• Demonstrate organizational skills to function effectively while still maintaining attention to detail and meeting established deadlines.
• Able to work independently and perform essential functions without direct supervision.
• computer literate with proficiency in Outlook and Microsoft applications preferred
• Must be enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor.

QUALIFICATIONS:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Must have 1 to 6 months of related experience
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with Team Members and Guests
• Must be at least 21 years of age

EDUCATION and/or EXPERIENCE:

• High school diploma or GED
• Ability to read and speak English

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Ability to lift and move up to 50 pounds to be able to perform inspector and utility duties as needed
• Work can be in an area which may be unusually hot, cold, noisy and may contain second hand smoke