CHG - Sales - Catering Concierge Agent

Circa Hospitality Group

JOB TITLE: Catering Concierge

DEPARTMENT: Sales

STATUS: Full-Time

JOB SUMMARY:

The Sales Catering Concierge serves as the liaison for Catering/Convention Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in-house groups.

JOB DUTIES AND RESPONSIBILITIES:

• Assist Convention Services and Catering as the onsite liaison between Meeting Planner and operational departments.
• Basic knowledge of hotel departments and purpose in fulfilling guests needs.
• Manage and assist all aspects of hotel events to include day to day coordination.
• During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences.
• Being proactive in problem resolution, keeping Managers advised on current statuses of events and functions, including items pending that need follow-up.
• Multi-task and prioritize multiple requests and information; time management skills are necessary.
• Utilize Delphi software for generation of necessary documents and changes as needed.
• Detailed knowledge of the hotel meeting space, group dynamics, and event details.
• Special projects as assigned by Department Manager.
• Attends daily Banquet Event Order meetings and weekly resume meetings as needed.
• Recommends special outside services when required.
• Coordinates and attends pre-convention meetings prior to conference when scheduled.

QUALIFICATIONS:

• Previous catering, convention services, or meeting planning experience preferred. Prefer operations/administrative experience in hotels, with banquet operation knowledge.
• 1+ year(s) experience in face-to-face customer service role is required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Ability to input information accurately and efficiently into computer systems.
• Ability to think clearly, quickly, and make concise decisions.
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time.
• Developed computer proficiencies, Delphi and Opera experience is a plus.
• Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Ability to prioritize and organize workload to ensure deadlines is met.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Customer service oriented with a desire to create memorable guest experiences.
• Must possess excellent telephone etiquette skills.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
• Must be able to work a flexible schedule including evenings, weekend, and holidays including the ability to work a variety of shifts within any given workweek.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).