Federal Services Director - Virtual / Remote, USA

Burbank, CA, USA ● Kenilworth, NJ, USA ● Norcross, GA, USA ● Santa Clara, CA, USA ● Sterling, VA, USA ● Wood Dale, IL, USA ● Virtual Req #2791
Wednesday, March 15, 2023
Federal Services Director - Virtual / Remote, USA

What part will you play?
Diversified has an immediate requirement for the role of Director of Federal services.  This role will be responsible for leading the teams responsible to deliver services to our federal clients. The team includes Field Services AV engineers and site leaders specializing in the AV industry. 
The candidate will be responsible for cultivating new and maintaining existing partnerships with our federal clients and ensuring accurate financial tracking of our services. The successful candidate will be familiar with leading managed services industry best practices, DoD, government regulations and ITIL standards. They will also have solid communication skills, engaging stakeholders proactively and reactively depending on situational needs.

What will you be doing?

  • Develop and lead Federal services dedicated resources to ensure proper quality, profitability and growth of our managed services government accounts
  • Act as a point of escalation for any service related issues or requests
  • Manage employee performance, setting objectives, and conducting regular team and individual performance reviews
  • Develop and maintain retention programs, succession plans that leverage the teams’ strengths and individual career objectives.
  • Manage the costs of running services for our federal business
  • Ensure compliance with federal regulations and our contractual commitments 
  • Establish strong client relationship and work closely with the federal sales organization to identify sales opportunities
  • Facilitate regular governance meetings with our clients to discuss account performance and areas of improvements 
What do we require from you?
  • This role requires a government clearance
  • Bachelors Degree
  • 7+ years of experience
  • Knowledge of State and Federal Regulations.
  • Proven expertise in Recruiting and Employee Relations.
  • A strong sense of overall business operations enabling good judgment and participation in senior executive decision-making activity.
  • Detailed and hands on as needed to ensure team and client deliveries stay on track 
  • Ability to make a positive impact on the long-term success of the business.
  • Able to establish and maintain excellent relationships and credibility quickly.
  • Strong Communication skills, including the ability to be influential and persuasive with stakeholders
  • Excellent written and oral communication and presentation skills with the ability to architect and sell ideas.
  • Able to foster the professional development of subordinates through coaching and feedback on results, willingly able to share personal knowledge and experience and able to move decisively with performance problems.
  • Unquestionable integrity, credibility, and character with demonstrated high moral and ethical behavior.
Work Environment:
  • This is a remote position
  • This role may be required to travel and attend face to face meetings and Diversified sponsored events
To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@diversifiedus.com.  

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.   Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at 800.811.2771.

Other details

  • Pay Type Salary
  • Min Hiring Rate $130,000.00
  • Max Hiring Rate $140,000.00
Location on Google Maps
  • Burbank, CA, USA
  • Kenilworth, NJ, USA
  • Norcross, GA, USA
  • Santa Clara, CA, USA
  • Sterling, VA, USA
  • Wood Dale, IL, USA
  • Virtual