On-Site Audio Visual Service Technician - Plano, TX

Plano, TX, USA Req #2720
Wednesday, March 15, 2023
On-Site Audio-Visual Service Technician - Plano, TX

What part will you play?
A career opportunity and resume builder. As a full time employee of Diversified you will be an Onsite Service Technician responsible for performing white glove executive meeting management in a mostly Zoom / Teams / Cisco / Webex environments. Video recording and editing a plus. Prior corporate or high level event management experience a plus. 

Work would be 
onsite daily in Plano, TXMeeting management is the priority but AV preventative maintenance, system checking, will be tasked. 

Must be professional in dress and communication skills
. You will be a key member of a global AV team gaining experience in all facets of Corporate AV skills.

What will you be doing?
  • Provide customers an elevated level of AV, Broadcast and UC support
  • Develop an on-going customer relationship, resulting in future customer loyalty
  • Complete Preventative Maintenance visits to ensure all client rooms and systems are operating in an optimum fashion
  • Troubleshoot system issues to determine and find resolutions, ability to use a wide range of test equipment to troubleshoot, verify and document performance
  • Escalate issues for further support through Global Service Center Agents, Field Service colleagues and ultimately internal Engineering and/or Manufacturers as necessary
  • Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
  • Leverage ConnectWise service ticket system and Global Service Center partners to track all time including travel (to and from), troubleshooting actions, next step actions, recommendations and/or resolution.
  • Provide operational support for meetings and events as required
  • Maintain daily record of time worked on specific projects for timesheet entry and work performed reports

This level of technician will be responsible for performing tasks on client's job sites with assist from AV team and Diversified support. This position may be responsible for the coordination with clients, other internal tech ops employees, contractors and subcontractors. This position requires a wide range of technical a people skills to perform successfully.

Decision Making Authority:
This position is often alone on the job sites and requires making good judgement about decisions that need to be made. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites. The Global Services Onsite Service Technician reports internally to client audio visual managers and Diversified's Senior Onsite Tech Manager.

Diversified: We offer full benefits including vacation and training opportunities, plus visibility into other internal roles that may fit your future career.  

  • Maintain and wear appropriate PPE as the job and tasks require it.
  • Ensure hazards are addressed and rectified in a timely manner.

What do we require from you?
  • High school or GED equal
  • AVIXA CTS Certification is desired
  • One or more years as an installation technician and/or fabrication technician or related industry experience desired
  • Must have a valid driver’s license and adhere to our insurance requirements
  • OSHA 30 Certificate is desired. (NYC OSHA30 is desired)
  • Other relevant certifications may be required or preferred based on the technology focus of the position

Required/Desired Knowledge, Experience and Skills:
  • Familiarity with a wide range of audio, video and networking equipment
  • Possess basic to advanced networking skills
  • Proficient use and safety with power tools
  • Good verbal communication skills and good customer service skills
  • Ability to diagnose, troubleshoot and resolve technical problems
  • Corporate AV experience in an Polycomm Zoom, Teams and or Cisco/Webex environment.   
  • Strong written and oral communication skills. 
To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@diversifiedus.com.  

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.   Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at 800.811.2771.

Other details

  • Pay Type Hourly
  • Required Education High School
Location on Google Maps
  • Plano, TX, USA