Audio Visual Project Manager - Bentonville, AR (AVE)

Bentonville, AR, USA ● Branson, MO 65616, USA ● Clinton, AR 72031, USA ● Eufaula, OK 74432, USA ● Fort Smith, AR, USA ● Joplin, MO, USA ● Springfield, MO, USA ● Tulsa, OK, USA Req #2577
Wednesday, November 23, 2022
Audio Visual Project Manager - Bentonville, AR (AVE)



What part will you play?

The Project Manager is the single point of responsibility and accountability for assigned Audio Visual projects being conducted within the framework of the larger program. The Program Manager will provide strategic guidance to Audio Visual project team that will promote the company's culture, enhance the client relationship, and drive revenue growth. Understanding where all Audio Visual project stand throughout the project lifecycle per Scope, Cost and Schedule is a major component of this role. The ideal candidate will be an excellent leader and will have experience in managing staff of different disciplines to produce results in a timely manner. 
They will also develop efficient strategies and tactics to uphold client goals and objectives. The Project Manager must coordinate all resources required for each initiative, to ensure satisfactory performance.



What will you be doing?

  • Single point-of-contact for assigned Audio Visual program
  • Provide weekly Audio Visual project status updates to management and customer stakeholders.
  • Provides escalation for project managers and the client
  • Provides cross region and/or specialty coordination and ensures consistent delivery processes for strategic programs.
  • Expected to provide management with instant notifications of potentially critical situations that put the project or program at risk.
  • Responsible for the financial performance of each Audio Visual project within assigned program.
  • Develop and maintain strong communications with each Audio Visual projects' stakeholders.
  • Always anticipating, looking ahead for barriers which may de-rail Audio Visual project, developing structures of means to resolve unforeseen problems.
  • Sets and enforces standards for all client-facing communications.
  • Provides program level support to the sales process to maintain visibility on probability strategic opportunities. Supports quarterly business reviews with the client. 
  • Handles other duties relative to the job as assigned by management.
  • Ensure and achieve the highest level of customer service for all Audio Visual projects within assigned program.
  • Tracks and reports all pending program opportunities and open initiatives. Provides frequent program level reporting to internal leadership team and the customer through program dashboards. 

Complexity:

  • Within a program, every project is different, and every stakeholder is unique. The Program Manager needs to navigate a very complex set of variables including continuity of system designs, global project teams, overall performance quality, and a widely varying set of expectations with multiple stakeholders to achieve a high level of customer satisfaction.  
  • The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence, and people management skills. An ideal candidate would feel comfortable negotiating contracts and deliverables with both clients, internal stakeholders and subcontractors and partners within Diversified.

Decision Making Authority:

  • Takes full ownership of the program. High level of decision making authority to ensure overall performance, quality of service and client satisfaction is met. 


What do we require from you?
Education/Certifications:

  • 5+ years Audio Visual Project and/or Audio Visual Program Management experience. 
  • CAPM and/or PMP Preferred
  • AVIXA essentials of AV Technology, Project Management for AV & CTS desired

Required/Desired Knowledge, Experience and Skills:
  • Considerable experience with managing Audio Visual vendor relationships with Construction Management Companies, General Contractors, Consultants and Architects is required.
  • Proficient with computers and current business software applications within MS Office, especially MS Project & Excel.
  • Possess advanced and sophisticated written and verbal communication skills.
  • Strong planning skills
  • Must practice the highest level of customer service
  • Attributes: professionalism, self-motivation, self-discipline, attention to detail and time management skills


What part will you play?

A project manager (PM) is responsible for the scope, schedule, cost, quality and client satisfaction of a project throughout its entire lifecycle, from Initiating through Closing phases. However, the PM depends on the help of other people to perform most of the actual activities of the project. A project managers role is primarily focused around written and verbal communication to all project stakeholders. The PM is responsible for overseeing, and performing project management functions on all AVE projects, budgets and scopes. The PM will act as the responsible person on their assigned projects and have direct control over all project activities.



What will you be doing?

  • Daily activities include project communications, scheduling, task lists for technicians, managing deliverables from engineering, CAD and Programming and overseeing the completion of projects. 
  • The PM is responsible for completing systems integration projects on time, on budget and achieving high customer satisfaction from our customers. 
  • The majority of this employee's time will be spent managing projects and communicating with all project stakeholders.  
  • This person will be helping to constantly improve the established Diversified processes.
  • As the primary interface to the client, the project manager develops a strong long-term relationship. He manages the client relationship, including expectations, communications and satisfaction.
  • Coordinates and communicates.
  • Provides clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow up.
  • Coordinates all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings.
  • Provides support and assistance to team members as needed in order help them be successful and get the job done.
  • Ensures appropriate and frequent communication between stakeholders.
  • Resolves destructive conflict. 
  • Designs, plans, and coordinates work teams with regard to AVE installation projects.
  • Assumes ownership of individual projects and assignments.
  • Establishes and maintains communication with Account Executives, Directors, installation technicians, subcontractors, clients, etc.
  • Develops and communicates project updates as required.
  • Provides constant monitoring of labor, equipment and materials budgets.
  • Provides and/or directs technical and administrative support to project team members. 
  • Develops and maintains all related project schedules.
  • Performs field verification of prospective work site. 
  • Documents all issues with site and keeps everyone informed of potential issues and solutions.
  • Coordinates all drawings and documentation between all internal and external stakeholders. 
  • Facilitates and directs design reviews to assure proper documentation in the field. 
  • Coordinates all system programming and final checkout of systems. 
  • Provides punch-list of remaining tasks after substantial completion.
  • Contracts with contractors and other trades when necessary.
  • Monitors status of projects including cost, timing and staffing to ensure timely and accurate completion of projects.
  • Ensures quality and continuous improvement.
  • Coordinates training & turnover of projects to client, service department, & sales.


Complexity:

Every project is different, and project stakeholders are different. The PM needs to negotiate a very complex set of variables between system design, site conditions and a widely varying set of expectations with multiple stakeholders.  The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence and people management skills. The PM is constantly managing the forces of change in every project environment. Balancing schedules, budgets, scope, quality and client satisfaction are a very complex set of variables



Decision Making Authority:

  • Takes full ownership of project
    • Acts as the single point of responsibility and accountability for the project.
    • Ensures schedule performance, quality of solution delivered to client, and client satisfaction.
    • Manages and reports on the project’s financials, including ensuring budget performance and profitability.  Ensures timely and correct billings to client.
    • Demonstrates proactivity, responsiveness, and follow through.
  • Communicates decision options to stakeholders and manages those decisions.
  • Manages a complex array of decisions at every point of the project but is rarely the sole decision maker.


Physical Demands:

The physical demands described here are representative of those that may be met by an employee.  The employee may be exposed to construction site conditions on a regular basis. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The employee can typically spend at least 40% of their time on their feet and be required to mobile around the construction site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 20 pounds in construction areas.  The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision.  When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.



Travel:

Frequent travel by car and occasional airplane trips are required. Employee must possess a valid driver’s license in their state of residence. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2-hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times. 10% remote travel is required on a regular basis.



Safety:

  • Maintain and wear appropriate PPE as the job and tasks require it.  
  • Ensure hazards are addressed and rectified in a timely manner. 
  • Participate in incident investigations and reporting.
  • Conduct safety walk-throughs on project sites.
  • Prepare safety paperwork as needed including but not limited to JSA, and Site safety Plans.


What do we require from you?

Education/Certifications:
  • Associates/Bachelors degree required and/or equivalent experience.
  • A PMP certification from the Project Management Institute is desired. 
  • AVIXA CTS certification
  • Other relevant certifications may be required or preferred based on the technology focus of the position.



Required/Desired Knowledge, Experience and Skills:

  • A minimum of 3 years of experience as a project manager in commercial construction trades and settings is required.  
  • Familiarity with audio/video systems installations.  
  • Knowledgeable of low voltage electrical projects.  
  • Strong verbal and written communication skills.  
  • Supervisory and people skills. 
  • The Project Manager shall have the ability and skills to diagnose and resolve complex technical, political and people related problems.


A project manager typically has these base skills:

  • Has a high level of both written and verbal communication skills.
  • Focused on clients and able to understand how they can use technology from Diversified to meet their business needs.
  • Approachable; works well on teams. Is a natural leader.
  • Delegates effectively.
  • Good at setting and managing people’s expectations.
  • Personally organized, manages time well, and sets clear priorities. Sets an example for preparation, punctuality, and professional appearance.
  • Excellent at planning.
  • Forecasts and manages risks.
  • Problem solver who can remain effective in tense situations
To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@diversifiedus.com.  

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.   Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at 800.811.2771.

Other details

  • Pay Type Salary
  • Required Education High School
Location on Google Maps
  • Bentonville, AR, USA
  • Branson, MO 65616, USA
  • Clinton, AR 72031, USA
  • Eufaula, OK 74432, USA
  • Fort Smith, AR, USA
  • Joplin, MO, USA
  • Springfield, MO, USA
  • Tulsa, OK, USA