Job Posting Banner

Customer Service Representative

2900 College Dr, Kettering, OH 45420, USA Req #101
Wednesday, January 25, 2023

Community Tissue Services is the largest tissue bank in the United States by volume and one of the largest providers of skin grafts in the world. Our employee’s passion is to positively affect lives and practice good stewardship of the Donor gift.


Are you looking for a meaningful career? Do you want to make a difference in the lives of others?  Do things like surgery and anatomy, intrigue you?  Do you appreciate the gift of donation?

The Customer Service Representative responds to local, national and international customer needs for tissue products/services in a courteous and efficient manner.

Essential Functions

  • Work closely with Inventory Analysts to fulfill incoming order requests for our Private Label and OEM customers via phone and email.
  • Receives and documents incoming calls for product orders from new and existing customers and completes data entry on CTMS, OMS, PO Manager, BMS and Heads Up system accurately.
  • Engages customers with exceptional product and service knowledge.
  • Act as a liaison between customers, quality control, inventory management team, and distribution for order shipment inquiries or requests.
  • Be able to direct contract and inventory inquiries to the proper internal departments.
  • Follows up on past shipments utilizing the FedEx Tracking tool to ensure timely delivery.
  • Receives customer returns and transfers.
  • Notes inventory needs from PL and OEM customers to inventory analysts.
  • Represents CTS at professional meetings and assists Sales Representatives and Independent Contractors when needed.
  • Maintains a strong understanding of regulatory standards.
  • Assists in creating department strategies and goals.
  • Assists in training and developing new or existing employees.
  • Responsible for on call/after hour emergencies pertaining to branch and local customers ordering.
  • Meet KPI’s set by management.
  • Performs other duties as assigned.
  • High school diploma or equivalent.
  • 2 years of experience in Customer Service, Distribution and Team leadership or equivalent.
  •  Must process a valid driver's license and be considered insurable by CBC/CTS insurance provider.
  • Must be able to meet the required physical demands with or without reasonable accommodation.
Desired Qualifications
  • Bachelor's degree preferred.
  • Strong interpersonal and relationship building skills.
  • demonstrated ability to:
    • Be highly motivated self-starter
    • Effectively utilize Microsoft Office.
    • Provide attention to detail.
    • Work within a team setting and possess the ability to receive and follow directions.
    • Inspire other to high performance.

We Offer:

A highly competitive benefits package including medical, dental, vision, life and supplemental insurance, 401(k) with employer contribution and match, and generous paid time off (PTO) - up to 5 weeks in your first year!

  • CBC began in Dayton in 1964 as the region’s first centralized blood bank. CBC collects and provides all blood products for hospitals in our 15-county region and beyond.
  • CTS was born in 1986 and is now one of the nation’s largest tissue banks. CTS recovers, processes, and distributes human tissue grafts and is the nation’s largest non-profit provider of skin grafts for burn patients.
Community Blood Center/Community Tissue Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Drug Free Workplace

Other details

  • Job Function ADMIN_TISSUE
  • Pay Type Hourly
  • Required Education High School
Location on Google Maps
  • 2900 College Dr, Kettering, OH 45420, USA