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Associate Product Manager

Boca Raton, FL, USA ● Virtual Req #3281
Thursday, November 3, 2022
Cross Country Healthcare is looking for top talent to join our team!  Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

The primary responsibility of the Associate Product Manager is to perform functions on highly complex Marketing projects and provide guidance to a scrum team on development.  The Associate Product Manager also serves as a liaison between the Marketing Team and Information Technology and elicits and analyzes clinician needs for Marketing automation, determines the impact and integration of solutions to business processes and systems, and validates that solutions fit within the long-term strategic vision.
Assist in the execution of strategic initiatives and champions a problem/solution approach to uncovering opportunities for improvement
Gather, analyze, and evaluate stakeholder needs and work with the project leadership to define the scope and determine optimal approach to implement. 
Develop and manage user stories and business requirements by partnering with various stakeholders to understand pain points and advocate for successful enhancements
Maintain knowledge of best practices for Marketing strategies
Prioritize backlog enhancements that align with annual KPIs/metrics
Ensure a successful handoff that includes training, documentation, and support to assigned product areas.
Collaborate with team members including project manager, development lead and business stakeholders in understanding business requirements and implications. Coordinate with them to offer alternative process or system-oriented solutions.
Document & manage requirement changes & their causes through project/product life cycle.
Provides implementation services, including application documentation and training, formulation of training/implementation plans, deployment within the business, and handoff to support services.
Provides initial post implementation support of newly rolled out applications, troubleshoot issues and provides guidance to end user. 
Manage multiple initiatives simultaneously.
Take responsibility of other reasonable duties as assigned from time to time.
Must be able to perform the essential functions of the job, with or without reasonable accommodation
All other duties as assigned. 
1-3 years of software Product Management/Owner experience
Worked on CRM systems like HubSpot or Salesforce is preferred 
Product Management/Product Owner certification is a plus, e.g., CSPO, PSPO
Understanding of Agile
Sense of urgency and understands the importance of speed to market
Strong strategic thinking skills – ability to think of creative solutions to solve problems
Experience at working both independently and in a team-oriented, collaborative environment is essential.

Required Skills
Demonstrated organizational skills.
Strong written and verbal communications skills.
Excellent analytical skills to implement business process optimization
Demonstrated aptitude towards analytical and problem-solving skills with the ability to assess relevant facts, identify alternative approaches and supply recommended solutions.
Reacts to project adjustments and alterations promptly and efficiently.
Flexible during times of change.

Preferred Skills
Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
Ability to work in a fast paced, highly competitive environment in a changing industry while maintaining customer focus.

Must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom

#IND_1 #CB

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, and Pet Insurance.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Other details

  • Job Family CORP Information Systems
  • Job Function NMGR
  • Pay Type Salary
  • Min Hiring Rate $108,500.00
  • Max Hiring Rate $115,000.00
Location on Google Maps
  • Boca Raton, FL, USA
  • Virtual