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Onboarding Ambassador

Boca Raton, FL, USA ● Virtual Req #3253
Wednesday, November 9, 2022
Cross Country Healthcare is looking for top talent to join our team!  Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The primary responsibility of the Onboarding Ambassador is to work directly with our Healthcare Professionals (HCP) by managing them through the onboarding process to ensure accurate and timely receipt of all required facility documentation as well as facilitating resolution to any credentialing related issues. The successful Onboarding Ambassador will work to ensure the HCP is ready to begin their assignment on time. This position requires the ability to work with a high degree of self-motivation, as well as the ability to deliver exceptional customer experience.


  • Oversight of the credentials for HCPs confirmed for an assignment. This includes preparing the contract and the needed document list and remaining in contact with the HCP to ensure all requirements are met for their expected start date. Interaction with other internal departments on status of documentation requirements.
  • Oversight of the credentials for HCPs currently on assignment. Alert and work with existing healthcare professionals and internal departments on expiring documents to ensure 100% compliance.
  • Follow up for results of criminal background searches, metabolic drug screenings and infectious disease titers and other clinical testing with appropriate vendors.
  • Ensure accurate background searches are started and complete in a timely and efficient manner to meet the mandated document due date.
  • Inspect HCP documents prior to sending to imaging storage system.
  • Work with licensure team to facilitate the issuance of licensure in order to meet the start date requirement.
  • Promote, foster and maintain optimal relationships across departmental and company lines to influence positive results
  • All other duties as assigned


  • High School Diploma or equivalent required. Some college preferred
  • 2 years of experience in an administrative support role, office environment, and/or service industry preferred
  • Knowledge of office systems and Microsoft Office products: Outlook, Excel, Word.


#CB #IND_1 #IND_2

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, and Pet Insurance.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Other details

  • Job Family Delivery Ops
  • Job Function NMGR
  • Pay Type Hourly
  • Min Hiring Rate $18.00
  • Max Hiring Rate $21.00
Location on Google Maps
  • Boca Raton, FL, USA
  • Virtual