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Area Branch Manager, Commerce, CA

Commerce, CA, USA ● Los Angeles, CA, USA Req #2846
Tuesday, September 20, 2022
Cross Country Healthcare is looking for top talent to join our team!  Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

Workforce Solutions Group, a subsidiary of CCH, is one of Southern California's largest third-party providers of non-medical, in-home care workers for the elderly. Our in-home care program, managed by our Health Talent 2 (HT2) team, recruits, hires, and manages skilled workers for in-home patient care.


 *Qualified candidates must be able to work on-site in our Commerce, CA office.


The Area Manager plans, directs, and coordinates the day-today operations for the Home Care Division of WSG for a specific geographical region. 



·         Coordinate duties and oversee all branches activity

·         Manage, maintain, and increase productivity

·         Responsible for long term planning and improvement initiatives with the VP of Homecare Services

·         Identify and implement creative solutions to complex problems

·         Supervise and mentor direct reports through weekly meetings

·         Establish and maintain professional and positive relationships with WSG clients

·         Troubleshoot client issues as they arise

·         Run weekly/daily reports to track branches productivity:

·         Run open order report by branch daily

·         Run applicant report by branch daily

·         Attend recruitment meetings as needed and offer ideas for creative recruitment

·         Advise on recruitment challenges, informing senior leadership when methods should be modified

·         Train newly hired WSG personnel

·         Supervise staff. Monitor and evaluate performance

·         Track employee productivity by department through weekly and monthly reporting

·         Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations in coordination with Corporate HR

·         Manage internal staffing and schedules, always maintaining appropriate in-office coverage, for all departments

·         Coordinate OSHA training for internal and external staff

·         Oversee all Worker’s Compensation claims

·         Manage and control costs for unemployment claims

·         Oversee activity for Onboarding/Compliance of new HCW

·         Properly manage onboarding costs for WSG client/clients

·         Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches

·         Oversee activity for Site Coordinators.

·         Coordinate with branch supervisor/manager to assure that all tasks related to staffing are completed daily

·         Ensure that time to fill guidelines are being met

·         Train branches on client specific reporting requirements for staffing purposes

·         Immediately address questions and concerns from the client

·         Coordinate with payroll department to create internal payroll deadlines 

·         Review overall payroll for accuracy

·         Assist branches with accurate back office billing setup through the homecare software

·         Train branches on client specific reporting requirements for billing purposes

·         All other duties as assigned.



·     Intermediate knowledge of MS office products

  • 5 years’ related experience in the staffing/recruiting industry with a track record of success in leadership roles
  • 3+ years’ related experience in recruitment and/or account management, preferably in healthcare staffing industry.  

·     Strong computer skills, including the ability to learn new systems

  • Bilingual a plus



  • High School or equivalent requiredBachelor’s degree preferred
  • or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, Pet Insurance and Company Stock. 

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

#IND_01 #CB

Other details

  • Job Family Recruitment
  • Job Function MGR
  • Pay Type Salary
Location on Google Maps
  • Commerce, CA, USA
  • Los Angeles, CA, USA