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Sales Support Specialist

United States ● Virtual Req #3011
Friday, September 9, 2022
Cross Country Healthcare is looking for top talent to join our team!  Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE:


Sales Support Specialist provides senior-level sales support within the Premier Account Management team. 


ESSENTIAL FUNCTIONS:

  • Support new contracting process to ensure accuracy and speed of execution.
  • Manage administration of contract renewals in adherence with the process, as directed by the Premier Account leader.
  • Support system updates to accurately track sales activity, reporting, and adjustments to alignment.
  • Support form completion for all existing accounts, expansion activity, PO approvals, and sales as directed by the Premier Account leader.
  • Monitoring order activity for all premier and third party accounts; escalate any volume, service or activity gaps
  • Function as liaison with internal support teams to ensure timely attention to service issues as directed by the leader:
  • Go live support (communication, splash documentation, systems support)
  • Billing research and resolution
  • Reporting
  • Researching issues, data, etc.,
  • Escalation research and follow-up (billing, starts, reporting, etc.)
  • Keep track of and report on existing account activity to flag potential opportunities, issues or delays.
  • Builds positive, effective relationships with client contacts and consistently provide best-in-class service.
  • Suggest solutions and improvements in a timely manner.
  • Stay up to date with latest sales trends and best practices.
  • Work in conjunction with team members to create an exceptional client experience.
  • All other duties as assigned.
  • Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS:

  • High school diploma required. Bachelor’s degree preferred.
  • Minimum two – four years’ experience in a professional business environment supporting multiple executives within a sales team. 
  • Strong communication, interpersonal skills and dedication to customer satisfaction.
  • Solid working knowledge and proficiency in MS Office Suite products including, but not limited to, Word, Excel, PowerPoint, and Outlook.
  • Previous experience using a web-based Customer Relationship Management (CRM) tool preferred.
  • Excellent time management and organizational skills with the ability to multitask and prioritize.
  • The ability to work with minimal supervision; take initiative and be proactive; work in a team environment with a sense of urgency completing tasks on deadline.
  • Demonstrated professional and adaptable demeanor while interacting with internal departments, Consultants, Clients, and Vendors.
Benefits 
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, and Pet Insurance.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Other details

  • Job Family Sales
  • Job Function NMGR
  • Pay Type Hourly
Location on Google Maps
  • United States
  • Virtual