Branch Manager - (Staffing) Oakland, CA
Alameda, CA, USA ● Berkeley, CA, USA ● Lafayette, CA, USA ● Moraga, CA, USA ● Oakland, CA, USA ● Orinda, CA, USA ● Richmond, CA, USA ● San Francisco, CA, USA ● San Leandro, CA, USA ● San Pablo, CA, USA ● Tiburon, CA, USA
Thursday, September 15, 2022
Cross Country Healthcare is looking for top talent to join our team! Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.
*Qualified candidates must be able to work on-site in our Oakland, CA office.
The Branch Manager plans, directs, and coordinates the day-today operations for the assigned Home Care branch.
·Direct all branch activity
·Manage, maintain and increase productivity
·Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
·Identify and implement creative solutions to complex problems
·Supervise and mentor direct reports through weekly meetings
·Establish and maintain professional and positive relationships with HCT clients
·Troubleshoot client issues as they arise
·Run weekly/daily reports to track branch productivity:
·Run open order report by branch
·Run applicant report by branch
·Attend recruitment meetings as needed and offer ideas for creative recruitment
·Advise on recruitment challenges, informing senior leadership when methods should be modified
·Recruit, hire and train branch personnel
·Supervise staff. Monitor and evaluate performance
·Track employee productivity through weekly and monthly reporting
·Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
·Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
·Oversee activity within the department
·Properly manage onboarding costs for HCT client/clients
·Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
·Ensure that all tasks related to staffing are completed daily
·Ensure that time to fill guidelines are being met
·Train branches on client specific reporting requirements for staffing purposes
·Immediately address questions and concerns from the client
·Partner with payroll department to create internal payroll deadlines
·Review overall payroll for accuracy
·Assist with accurate back-office billing setup through the homecare software
·All other duties as assigned.
·Intermediate knowledge of MS office products
- 2+ years of management or supervisory level experience
- Must have experience working within the home health industry
- Strong computer skills, including the ability to learn new systems
- Fluent in English and Spanish highly preferred
- High School or equivalent required
- Bachelor’s degree from an accredited college or university or 4 years of comparable experience preferred
Preferred traits for success:
·Excellent people skills to manage customer service issues
·Good time management and organization skills are required to keep tasks organized and meet deadlines
·Must possess the ability to motivate and encourage staff for optimal work performance and productivity
·Excellent communication skills
·Ability to lead and motivate
·Familiarity with community resources and ability to work under pressure are essential.
·Experience with business to consumer service industry (preferably in the healthcare industry).
·Strong staffing acumen and sense of urgency.
·Must be able to work a flexible schedule including weekend hours, and/or travel as needed.
·Must have effective phone presentation; excellent problem-solving abilities, negotiation skills and customer service.
·Ability to collaborate with all people/aspects of selling cycle to achieve all goals.
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, Pet Insurance and Company Stock. Cross Country Healthcare is an EEO employer. Equal Employment Opportunity has been and will continue to be a fundamental principle at Cross Country
where employment is based upon personal capabilities and qualifications without discrimination because of
race, color, religion, sex, sexual orientation, sexual identity, age, origin, disability, genetic information,
veteran status, political affiliation, or any other protected characteristic as established by law.
Cross Country prohibits and will not tolerate any discrimination or harassment of any person based on any
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