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Compliance Ambassador

Boca Raton, FL, USA ● Virtual Req #1314
Wednesday, November 9, 2022
Cross Country Healthcare is looking for top talent to join our team!  Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The primary responsibility of the Compliance Ambassador is to develop and maintain optimal relationships with client facility representatives for the purpose of the credentialing and compliance of the healthcare professional (HCP). This includes conducting the final compliance audit for all new starts, renewals, extensions and for the continued quality maintenance of the HCP’s credentials throughout the assignment cycle with the goal of 99.9% document compliance


•Possess solid knowledge of all credentialing requirements for assigned facilities and for each CCS program type. Must have operational knowledge of core processes for travel staffing healthcare services.

•Serve as the daily contact to facility client for all compliance matters. This includes building sound working relationships and delivering superior customer service.

•Ensure all CCS new starts and working professionals are credentialed and compliant according to company and facility standards including but not limited to:

•Establishing, documenting, updating, and maintaining facility requirements and communicating changes to Recruitment and the Compliance Operations Team

•Providing recommendations and potential solutions for day-to-day issues/concerns

•Developing, influencing and executing specific plans of action to ensure compliance at all facility accounts

•Creating, analyzing and managing internal and external compliance reports

•Actively participating in the process and completion of internal and external audits

•Completing profile sheets and hospital specific reports

•Responsible for escalating and working with Compliance Manager and Account Management to communicate plan of action in the event of an unavoidable delay or cancellation.

•Anticipating facility clients’ needs and offering possible alternatives within the Cross Country Standards guidelines

•Actively participate in projects to enhance system automation.

•All other duties as assigned.


•High School diploma or equivalent required. Some college preferred

•2 years of experience in an administrative support role, office environment, and/or service industry preferred.

•Knowledge of office systems and Microsoft Office products: Outlook, Excel, Word

•Prior recruitment, account services, sales, QI or credentialing experience preferred

•Proficient in Microsoft Office, Outlook, Imaging System and the production database system

•Excellent phone skills with the ability to cultivate and maintain strong business relationships.

#CB #IND_1 #IND_2

Benefits Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, Pet Insurance and Company Stock.

 Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

#IND_01 #CB 

Other details

  • Job Family Delivery Ops
  • Job Function NMGR
  • Pay Type Hourly
  • Min Hiring Rate $21.00
  • Max Hiring Rate $24.00
Location on Google Maps
  • Boca Raton, FL, USA
  • Virtual