Field Service Administration

Job Title:             Field Service Administration

FLSA Status:       Hourly Non- Exempt

Group:                 Regular – Full Time

Department:        Service

Location:             Houston TX, Huntington WV, St. Rose LA or Odessa TX 

About Cooper Machinery Services:

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Job Overview:

In this role, the Field Service Administrator provides effective and responsive services to support business leaders in day-to-day business operations and activities. This is a revenue generating position and invoicing is priority.  This position reports to the Field Service Administration Supervisor.

Essential Duties and Responsibilities:

• Proactively support, take direction from and balance the needs of multiple staff members and independently handle all assigned duties.
• Review purchase orders from customers to confirm that the terms are acceptable and address any discrepancies.
• Open orders in SAP and maintain a master file of all open orders. 
• Load and reconcile all costs for a service order (material, labor, expenses, etc.)
• Analyze job costs and confirm accuracy and totality.
• Generate purchase orders and assist accounts payable and vendors from the issuance of the PO to the payment of all monies due.
• Generate job cost/revenue analysis for management review per contract specifications, using a variety of rate sheets and invoicing schedules.  (Fixed bid, time and material, milestone billing)
• Generate invoices and ensure that the invoices are submitted for payment per the requirements on the purchase order.
• Utilize client portals for invoice submission.
• Hold meetings with the team to accurately forecast revenue and communicate the results and any changes to the management team.
• Assist with collection or resolution of past due invoices. 
• Keep excellent documentation for all jobs and be able to provide support as needed for outside audit requirements, which may include research and reconcilement.
• Generate Credit and Debit memos.
• Manage a high volume of work under time constraints while maintaining accuracy.
• Follow all company safety policies and complete all required safety training in a timely manner.
• Other duties as assigned.

Required Skills and Experience

• High school diploma/GED equivalent required; further education is a plus.
• Associate or bachelor’s degree from an accredited university or college preferred.
• Minimum of 3-5 years of experience in Accounting/Billing/Invoicing and Service/Operations Support.
• Knowledge of general office management and current computer/office communication Technologies.
• Intermediate Excel (Pivot Tables, SumIfs, VLookup), Word, and Outlook.
• SAP experience preferred.
• Field Service Dynamics experience is a plus.
• Strong interpersonal, written, and oral communication skills.
• Effective time management, multi-tasking and organizational skills
• Overall good work ethic and willingness to adapt to change.
• Ability to work independently.
• Strong problem-solving skills

 Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.