Job Search
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #8211Wednesday, March 29, 2023The Compliance Training Coordinator will be responsible for managing effective communication, tracking and monitoring of the Compliance Training program for the enterprise. This individual must be self-motivated, have the ability to manage multiple projects and competing priorities. This position is responsible for managing training initiatives, introducing and supporting enhancements and maintaining our comprehensive compliance training program. Essential Functions: Manage the c ...Read more about Training Coordinator I, ComplianceMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Salt Lake City, UT, USA ● Virtual ● Req #8336Wednesday, March 29, 2023The Vice President of Workforce Optimization is responsible for the strategic direction related to understanding the efficiency of the Workforce across all Operations, on shore and partnered offshore. Leads and directs a small team of professionals who are responsible for recommended changes that are compliant with regulatory requirements and CardWorks policy. The team will be responsible to measure the effectiveness and efficiency of the workforce, understand trends in workloads with continu ...Read more about VP Workforce OptimizationMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 10705 South Jordan Gateway, South Jordan, UT, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #8323Tuesday, March 28, 2023Position Summary: Provide functional leadership for all activities related to Quality Engineering and testing for Processor Management, Data Quality and EUT for client facing results, within CardWorks Servicing. Ensure high performance and high availability products that exceed our customer’s quality standards, and instill and champion best practices in user-focused quality. This is a key leadership position with responsibilities spanning the full product lifecycle. Self-motivat ...Read more about VP, Quality Engineering & TestingMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 10705 South Jordan Gateway, South Jordan, UT, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Virtual ● Req #7976Monday, March 27, 2023CardWorks is a consumer finance lender and servicer, and a people-centric, compliance-focused organization enabled by data and technology. At CardWorks, our mission is to provide customized and compliant servicing and asset management to our clients to produce their desired end-customer experience. As AVP, Contact Center Workforce Analytics & Planning, you will join the Ops Strategy, Planning and Analytics team, playing a critical leadership role in leading contact center workforce capacity ...Read more about AVP, Contact Center Workforce Analytics & PlanningMore
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South Jordan, UT, USA ● Utah, USA ● Req #8300Wednesday, March 22, 2023Position Summary: As a Senior Data Engineer, you will support data related initiatives within Data Strategy and Architecture (DSA) department with a focus on enabling data operations and analytics platform and enabling data for consumption by data operations, reporting, business intelligence and analytics user community. This role is responsible for developing data ingestion patterns, data extraction, load, and transformation (ETL) programs for the initiative, developing and executing ETL test p ...Read more about Sr. Data Engineer, Data Strategy & ArchitectureMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #6314Wednesday, March 22, 2023Position Summary: As a Process Improvement Specialist, you will support the Dispute Business Unit (BU) on new case management, self-service and process automation initiatives. This position assists with the identification and implementation of process changes in order to support all project teams and stakeholders to ensure high probability of successful project delivery. You will work independently and as a member of cross-functional teams. You will own documenting and presentin ...Read more about Process Improvement Specialist, DisputesMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 10705 South Jordan Gateway, South Jordan, UT, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #8304Tuesday, March 21, 2023Position Summary: This position is responsible for the supporting the design, implementation, maintenance, and communication of the organization’s compensation programs in support of its rewards philosophy-- one that is focused on promoting transparency and clear expectations related to compensation processes, decision-making, and performance-driven outcomes. The qualified candidate will perform analytical and pragmatic research with detailed analyses, providing leadership with competitive mar ...Read more about Compensation Analyst IIMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 10705 South Jordan Gateway, South Jordan, UT, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #8281Thursday, March 16, 2023Position Summary:This position reports directly to the AVP and, provides necessary client support to ensure timely and efficient management of client requests, questions, and needs. This person interacts daily with internal clients, processing vendors, and CWS affiliates in order to provide the highest level of servicing and meet the needs of the client. This individual advocates client objectives internally and externally while providing expertise, options, and insight to support their daily is ...Read more about Manager (Client Support), Client Relationship ManagementMore
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Florida, USA ● New York, USA ● Pennsylvania, USA ● Pittsburgh, PA, USA ● Woodbury, NY, USA ● Req #8265Wednesday, March 15, 2023Position Summary: The Technical Writer/Trainer will work closely with DTD Infrastructure teams to design, develop, and maintain IT documentation, training materials, and project artifacts.Capture meeting minutes and document action items Support technical writing needs to facilitate daily business activities. Develop, document, and update existing policies and procedures to adapt to a growing business. Gather, collate, and organize all technical material to build comprehensive reports for variou ...Read more about Technical Writer II, Support OperationsMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #7104Tuesday, March 14, 2023Position Summary:The Manager is responsible for exempt personnel who oversees a team of coordinators, coach and/or supporting staff. This role is primarily planning, coordinating and supervising the department’s day-to-day activities at all levels. This position interacts with clients, prioritizes tasks for themselves or others and upholds, interprets and executes policies, in addition to the development and implementation of new practices or processes. In this position, decisions are usually mo ...Read more about Manager, Written ComplaintsMore
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Florida, USA ● New York, USA ● Pennsylvania, USA ● Pittsburgh, PA, USA ● Woodbury, NY, USA ● Req #8236Friday, March 10, 2023Position Summary:As a Senior Data Engineer, you will support data related initiatives within Data Strategy and Architecture (DSA) department with a focus on enabling data operations and analytics platform and enabling data for consumption by data operations, reporting, business intelligence and analytics user community. This role is responsible for developing data ingestion patterns, data extraction, load, and transformation (ETL) programs for the initiative, developing and executing ETL test pl ...Read more about Sr. Developer (Data Engineer), Data Strategy & ArchitectureMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #7879Friday, March 10, 2023The CARES Engagement Coordinator role is a diverse skill set for managing verbal concerns from our customers received through various channels (phone, social media, email). We help support our internal departments by leveraging resources dedicated to providing customers with a dedicated approach. Facilitate the resolution of consumer credit card and loan complaints and identify customer experience trends. Essential Functions:Handles customer complaints in support of the various CardWorks phone ...Read more about Coordinator I, CARES EngagementMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #7558Friday, March 10, 2023COORDINATOR I, VERBAL COMPLAINTS The Verbal Complaints Coordinator role is a customer experience focused skill set responsible for the investigation and resolution of customer complaints in support of our operational business units. We leverage resources to address customer concerns and manage to client expectations. Facilitate the resolution of consumer credit card and loan complaints and identify customer experience trends.Essential Functions:Handles customer complaints in support of the CAR ...Read more about Coordinator I, Verbal ComplaintsMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #6672Friday, March 10, 2023Position SummaryThe Coordinator is a primary point of contact for executive and customer written complaints, responsible for investigating and resolving matters related to the overall business operations and practices. The Coordinator reviews, assesses and resolves issues in a timely and professional manner. This position is responsible for responding in writing to executive complaints, generally from the Better Business Bureau, State Attorney General, Department of Justice, attorneys, and other ...Read more about Coordinator I, Written ComplaintsMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● Req #8252Friday, March 10, 2023Position Summary: The Technical Writer is responsible for drafting and editing operational procedures for areas across the organization. This role is responsible for ensuring that all procedures adhere to brand, style guide, and core narratives of the company. A significant part of the role requires creating, maintaining, and ensuring consistency on all documented operational procedures. Essential Functions:Collaborates with the Operational Quality and Controls team as well as departmental stak ...Read more about Technical Writer, Operational ProceduresMore
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CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, FL, USA ● New York, NY, USA ● Req #8251Thursday, March 9, 2023The Senior Vice President, Credit Card Operations, Case Management will report directly to the EVP, Chief Operating Officer of CardWorks Inc. as a key member of the Operations Leadership Team. This leadership role is responsible for driving significant operational excellence across the areas of case management with a strong focus on strategic planning and execution, communication, collaboration and decision making across Disputes and Fraud (which includes billing error disputes, Fraud strategy ...Read more about SVP Credit Card Operations - Head of Case ManagementMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #8247Thursday, March 9, 2023This position is responsible for managing the day to day operations of the Accounts Receivable (“AR”) function, including but not limited to reviewing client billing data collections, cash receipts, analyzing billing data and identifying and correcting discrepancies. This position will work closely with the AVP of Accounts Receivable to ensure the work load is adequately prepared and reviewed in a timely manner, all while preparing and reviewing additional tasks related to recording receivables ...Read more about Manager, Accounts ReceivableMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Virtual ● Req #8228Tuesday, March 7, 2023Position Summary: CardWorks is a consumer finance lender and servicer, and a people-centric, compliance-focused organization enabled by data and technology. At CardWorks, our mission is to provide customized and compliant servicing and asset management to our clients to produce their desired end-customer experience. As AVP, Cloud Contact Center Platform Lead, you will join the Ops Strategy, Planning and Analytics team, playing a critical leadership role in leading overall strategy and execution ...Read more about AVP Cloud Contact Center Platform LeadMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● Req #8216Friday, March 3, 2023Position Summary: The Operations Administrator oversees and performs tasks in support of the Collections management team for Non-Affiliated clients. This role focuses on compliance and quality service through the complaint process for the Non-Affiliate Collections department and contributes to customer satisfaction by providing guidance to customers on their issues.Essential Functions:Handles customer complaints (both written and verbal) for the Collections Non-Affiliated Clients department in a ...Read more about Operations Administrator, Non-Affiliate CollectionsMore
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CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, PA, USA ● Req #8215Friday, March 3, 2023Position Summary: The Quality Control Specialist (QCS), provides support in functional areas of the Non-Affiliate Collections department. This role assist in management coverage needs and day to day phone support where applicable and drives customer satisfaction by providing leadership, guidance and management to customers on their issues.Essential Functions:Daily, weekly and monthly exception reports Assists with handling customer complaints as part of the Non-Affiliate Collections process and ...Read more about Quality Control Specialist, Non-Affiliate CollectionsMore
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South Jordan, UT, USA ● Req #8201Wednesday, March 1, 2023Position Summary:The Information Governance Analyst will be responsible for managing the day-to-day operations of the information governance framework. This framework includes, but is not limited to, promoting best practices and compliance requirements for the receipt, creation, use, storage, and disposal of firm-wide information. The Information Governance Specialist will work closely with Information Technology, Legal, and Compliance to ensure regulatory requirements concerning information lif ...Read more about Analyst II (Information Governance), Information Security Risk & ComplianceMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #8160Wednesday, March 1, 2023The VP, Assistant General Counsel in our Legal Department is responsible for providing legal advice on behalf of CardWorks, Inc. and its subsidiaries, with expertise focused in the areas of corporate and securities laws, corporate secretarial functions, and related transactions. This challenging position will perform the following role: Essential Functions: Report directly to General Counsel and Corporate Secretary as primary in-house counsel for corporate and securities m ...Read more about VP & Assistant General CounselMore
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CardWorks Inc., 100 Colonial Center Parkway, Lake Mary, FL, USA ● CardWorks Inc., 101 Crossways Park Drive West, Woodbury, NY, USA ● CardWorks Inc., 225 W Station Square Drive, Pittsburgh, PA, USA ● Req #8206Wednesday, March 1, 2023We are seeking a Certified Business Continuity Professional or Master Business Continuity Professional (CBCP/MBCP) for the role of CardWorks Business Continuity Program (BC) Leader.The ideal candidate will have experience with financial services institutions supporting Enterprise Business Continuity programs, developing and delivering business continuity policy/standards, planning and testing initiatives. The candidate must be able to review and critique the existing plans and assist with develo ...Read more about AVP (Business Continuity), Enterprise Risk ManagementMore
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CardWorks Inc., 10705 South Jordan Gateway, South Jordan, UT, USA ● Req #6984Wednesday, February 22, 2023The Senior Internal Auditor – Information Technology is responsible for assisting the VP Internal Audit Manager and in performing specialized information technology audits across the Company. The Senior Internal Auditor – Information Technology is expected to maintain specialized technical expertise and to stay abreast of regulatory, industry, and other changes that affect the Company’s risk profile. The Senior Internal Auditor – Information Technology is expected to have a thorough understand ...Read more about Sr. Internal Auditor (IT), Internal AuditMore
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CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, NY, USA ● Req #8109Friday, February 10, 2023As a Settlement Services Associate you will provide general accounting processes for our clients. You will be responsible for preparing journal entries, reconciliations for general ledger suspense accounts and various reporting activates.Essential Functions: Prepares daily journal entries to the general ledger accountsEnsures the settlement screens balance dailyReconciles clients General Ledger accountsIdentifies discrepancies between figures calculated in a reconciliationParticipates on calls ...Read more about Associate I, Settlement ServicesMore