Customer Experience Representative
Houston, TX, USA ● United States
Req #84
Friday, June 30, 2023
The primary point of contact for our customers, providing product/service information and problem resolution while meeting our standards of excellence in service.
Responsibilities:
- Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned
- Accurately processes quotes, orders and returns
- Follows through with customer inquiries, ensuring a high level of customer satisfaction
- Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate
- Actively participates in training involving our products, systems and design
- Exhibits professionalism with customers, team members and all levels of leadership
Requirements:
- 1-3 years’ previous experience in customer service
- High school diploma and Associate degree required
- Strong aptitude for and proficiency navigating CRM and Order Management systems
- Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
- Exceptional organizational and time management skills, with a strong attention to detail
- Ability to prioritize and handle multiple tasks and changing priorities
- Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
- Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
- Demonstrate exceptional communication across all contact channels, including email, chat and phone
- Available to work a flexible schedule including weekends, early mornings, late evenings.
We Provide:
- Competitive Salary with an annual discretionary bonus
- Structured training program
- Closed on all major holidays
Schedule: Must be available to work on site at the Houston office with a flexible schedule including weekends, early mornings, and late evenings.
#LI-Onsite
Other details
- Job Family Sales
- Pay Type Hourly
- Telecommute % 100
- Houston, TX, USA
- United States