Front Desk Agent - Stephanie Inn

Front Desk Agent | Stephanie Inn

Discover True Hospitality.

Welcome to Martin North, a family of hotels and restaurants in Cannon Beach, and a very special farm located on the Sunset Highway between Portland and the Pacific. Martin North is committed to delivering world class, one of a kind guest experiences on Oregon’s magical north coast. Martin North properties include Stephanie Inn and Dining Room, Public Coast Brewing Co., and Public Coast Farm.
 

At the Stephanie Inn, our mission is to create remarkable guest experiences that are remembered forever. These experiences shape the story of each guest’s time with us – one we hope they’ll share with family and friends, leaving them dreaming of when they’ll return.

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Values-Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Develop!

What you’ll do:

The Brass Tacks

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

The Nitty Gritty

• Previous hospitality or customer service experience preferred.
• Strong written and verbal communication skills required.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.