Assistant General Manager | The Stephanie Inn

The Stephanie Inn, located in beautiful Cannon Beach, is Oregon's premier oceanfront boutique hotel, featuring stunning views of Haystack Rock, the vast Pacific Ocean, and the Coastal Range. Providing luxurious sophistication and carefree comfort, the iconic Stephanie Inn is a preferred getaway. The hotel is committed to providing personalized service and the highest attention to detail. Serving as an inspiring sanctuary for complete relaxation and enjoyment.

Assistant General Manager | The Stephanie Inn

Discover True Hospitality.

Welcome to Martin North, a family of hotels and restaurants in Cannon Beach, and a very special farm located on the Sunset Highway between Portland and the Pacific.  Martin North is committed to delivering world class, one of a kind guest experiences on Oregon’s magical north coast. Martin North properties include Stephanie Inn and Dining Room, Public Coast Brewing Co., and Public Coast Farm.

Founded in 1979 by hoteliers Steve and Jan Martin, Martin North properties are now owned by their daughter, Stephanie and her husband Ryan Snyder, and operated by the management team of Columbia Hospitality.  Together, Ryan, Stephanie and the Columbia Hospitality team are committed to delivering world class, one of a kind guest experiences on Oregon’s magical north coast.

The Stephanie Inn and Dining Room, named #2 Best Hotel by Condé Nast Traveler, is the ultimate beach house. With special surprises and thoughtful touches, furnishings designed for connection and inspiration, the Inn is a place that prioritizes the personal, seeking to create relationships with guests that last long beyond a single visit. The Dining Room is notable for farm-sea-to-table fare, innovative cocktails and an expansive Northwest wine list. The Stephanie Inn Dining Room isn’t simply a Coastal PNW restaurant, it’s an experience.

At the Stephanie Inn, our mission is to create remarkable guest experiences that are remembered forever.  These experiences shape the story of each guest’s time with us – one we hope they’ll share with family and friends, leaving them dreaming of when they’ll return. The Assistant General Manager/Dining Room Manager/Assistant Innkeeper will work alongside the General Manager/Innkeeper to lead the Inn and Dining Room teams in providing service excellence in a luxury environment 24-7-365. Role modeling personalized service, diligent attention to detail and a vigilant passion for perfection will be important ingredients for success. 

The Perks 

*Eligibility of perks is dependent upon job status 

• Paid Time Off & Holiday Pay (Because Balance Matters) 
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans 
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!) 
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe) 
• Values Based Culture (#OMGLIFE) 
• Inclusive Culture (Creating Space for Fresh Perspectives) 
• Referral Bonus (Get Paid to Recruit) 
• Employee Assistance Program 
• “Columbia Cares” Volunteer Opportunities 
• Committee and Work Group Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion, Etc.) 
• “Columbia Academy” personal and professional development opportunities (Including online learning platform)
• Compensation
• Base salary is depending on experience
• Incentive Eligible
• Cell Phone Allowance Eligible
• Get Paid Daily Program (Make any day payday)

The Brass Tacks

• Manages the Stephanie Inn Dining Room fine dining experience, including all guest experience touches and as well as all other food and beverage specific experiences at the Inn ( Including in room dining, Northwest Beer and Wine Gathering, Stephanie Inn Goodnight Cap, Uniquely Stephanie, Sojourns, and more)

Assists the General Manager/Innkeeper in the following:

• Provides overall direction, coordination and leadership for all departments in the property
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Leads the Inn and Dining Room teams in providing service excellence 24-7-365. Role models personalized service, diligent attention to detail, and a vigilant passion for perfection.
• Selects, supervises, trains, develops, schedules, disciplines, and coaches staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed
• Creates and monitors annual operating goals, addressing all the drivers (Team Member engagement, Team Member Learning and Growth, Guest Engagement and Guest Satisfaction, Infrastructure and Facilities Management, and Financial)
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Works with department leaders to meet or exceed established budgetary guidelines for the hotel. Establishes sound pricing policies for guest services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation
• Directs the accurate and on-time preparation, production and distribution of all required reports
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Promotes the property by building and maintaining an active and visible presence in the local community and with industry partners, interacting positively with guests and team members while promoting property amenities and services.
• Direct liaison to all community organizations, city officials, industry associations and public relations entities

The Nitty Gritty

• At least 5 years of previous senior management and leadership experience, at a property of similar size and level of service
• Food and beverage experience in a luxury service environment strongly preferred
• Rooms operations knowledge in a similar environment is also important
• Strong people management and leadership skills, including coaching, teaching, motivating, delegating, scheduling, and relationship-building
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the general public
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Working knowledge of all applicable laws, codes, and regulations

About Columbia Hospitality

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.