Attractions Supervisor - Smith Tower
In 1914, Smith Tower became the first skyscraper in Seattle, and the tallest building west of the Mississippi River. More than 100 years later, a new Smith Tower visitor experience has reinvigorated this local icon to the delight of visitors and tenants alike. Visitors can now enjoy Smith Tower like they've never seen before. Today, it features an entirely new visitor experience including a ground-floor gathering place with gifts, souvenirs and treats, observational deck and bar where you can enjoy a locally inspired menu of shareable plates and classic cocktails.
Smith Tower carries on its legacy of memory-making through leading tours that provide fascinating insight into the building's renowned past and legendary mysteries, hosting private events, and providing breathtaking views from every angle of the open-air Observatory.
Do you like to create & run experiences for Historical sites? Our Attractions Supervisor here at Smith Tower oversees the team creating magic for guests coming from all around the globe! Our Attractions Supervisor assists team members who are performing ticketing, merchandise sales, and events coordination. Join us as a part of the amazing history of Smith Tower!
THE ‘OMG!’ CULTURE
Own the Values. Make it Fun. Get it Done.
Columbia Hospitality, Inc. is a Seattle-based hospitality management and consulting company with over 20 years of experience, featuring a portfolio of award-winning hotels, conference centers, private and public golf facilities, residential and distinctive venues. Columbia Hospitality has been continuously recognized as a Best Company to Work for in Washington. Seattle Business magazine recognizes 100 companies in the state for their commitment to creating a positive work environment for employees, and for setting the standard for leadership in the community.
We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our property owners.
THE BRASS TACKS
·Ensure direct reports understand and operate within guidelines & operating goals.
·Train and develop Attractions Team Members with job standards, safety trainings, & emergency procedures.
·Monitor operations for procedure compliance while coordinating actions with the Director of Operations & General Manager to make operational procedure changes.
·Participate in cross-training and support of Team objectives, to include functioning in the role of On-site Manager.
·Coach and empower others, provides feedback to the team, and ensure accountability of team members for results. Recognize and resolve conflicts in a timely manner by including the Director of Operations.
·Create a positive first and last impression for guests through Guest Service, Friendliness and Attention to Detail within all areas of responsibility.
·Develop and implement capacity and entertainment enhancement plans for areas of responsibility.
·Report Accurate Inventory Counts to Director of Ops on a weekly/monthly basis.
·Prepare Incident Reports and resolve escalated service issues.
·Assist General Manager in Guest Service retention and answer General Info inquiries while triaging other inquires to other departments.
·Develop crowd control measures with the Director of Ops and Sales & Events Manager for Event days.
·Assist Director of Operations in the audit, plan, assigning, scheduling of the Attractions team.
·Ensure staff adherence to all safety and hospitality procedures and grooming standards.
·Maintain strict confidentiality and judgment regarding privileged information.
·Promote and support a “team” work environment by cooperating and helping co-workers.
·Adapt, lead and initiate changes successfully in a fast-paced, hectic environment.
·Assist with breaks & lunches when needed for team members.
·All other duties as assigned.
THE NITTY GRITTY
·(2) years in a supervisory role at a ticketed establishment preferred.
·Must understand, read, write and speak the English language.
·Must be able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
·Must be able to comprehend instructions and retain information.
·Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
·Able to be flexible to handle frequent changes in priorities.
·Able to prioritize tasks and complete assignments on time.
·Ability to stand up and down for more than (3) hours at a time.
·The ability to clearly and effectively communicate independently.
·Ability to lift up to (25+) Pounds.
·Basic math skills required for accurate currency handling.
*Eligibility of perks is dependent upon job status
·Values Based Culture
·Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution
·Company Contributed HSA/FSA Plan
·Company Sponsored Life Insurance Policies
·Employee Assistance Program
·Team Member Outings
·Diverse Work Group
·“Columbia Cares” Volunteer Opportunities
·Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)
·Upward Mobility Potential
·Discounted Lodging, Dining, Spa, Golf, and Retail
·Third Party Perks (Movie Tickets, Attractions, Other)
·Online Learning Platform
THE FINE PRINT
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
NOTE:The Company has reviewed this job description to ensure that essential functions and basic duties have been included.It is intended to provide guidelines for job expectations and the team member’s ability to perform the position described.It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.Additional functions and requirements may be assigned by supervisors as deemed appropriate.This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the team member to perform, as the Company may deem appropriate.
Sincerity | Enthusiasm | Accountability | Respect | Creativity | Honesty
- Pay Type Hourly
- Smith Tower, 506 2nd Ave, 1st Floor, Seattle, Washington, United States of America