Assistant Manager of Theaters Production

Carnegie Science Center, 1 Allegheny Avenue, Pittsburgh, Pennsylvania, United States of America Req #1002
Tuesday, November 8, 2022
Carnegie Science Center connects science and technology with everyday life through hands-on science fun. Our visitors explore and interact with robots, investigate the wonders of the human body, and discover river science and animals. Plus, they enjoy engaging astronomy shows in a planetarium, live theater shows, sports challenges and a ropes course, a real submarine, a huge model railroad – and movies on Pittsburgh’s biggest screen! In addition to providing valuable scientific experiences, Carnegie Science Center offers outreach programs that serve Pittsburgh's diverse community. The Science Center is located on Pittsburgh's North Shore along the banks of the Ohio River and is accessible to persons with disabilities.

The Assistant Manager of Theaters Production is responsible for the management of a major program area while participating in a team approach to the smooth development, operation, and delivery of science programs and experiments. Duties include developing, coordinating, and delivering on-site programming (25-minute length shows, activity stations, and pop-up experiences) and training staff and volunteers on existing and upcoming program content. Responsible for coordinating facility resources with other team members and other departments and divisions.


This position utilizes a high degree of people and presentation skills to initiate warm, friendly, energized experiences for visitors of all ages. A successful applicant is adaptable, innovative, creative, and relationship-driven with a desire to learn new things and remain current on a variety of topics and learning styles.  A successful candidate will collaborate with peers and their team to develop and deliver innovative programs that are dynamic, exciting, engaging, and interactive. 


Responsible for communicating and modeling the direction, strategy, and execution of providing a personalized, high-quality, world-class, guest experience for the science center’s live theater spaces.


This Full-Time position is eligible for the Carnegie Museums of Pittsburgh’s many 
Benefits.

EDUCATION AND EXPERIENCE:

  • 3+ years experience working in the customer service or educational field and one-year professional experience involving informal learning and engagement presenting both large- and small-format programs. 
  • Experience maintaining program safety, quality, and vision in a fast-paced, complex and changing environment is required.
  • Experience developing programs or educational materials for museums, science centers or educational venues strongly desired. 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Requires a highly organized, guest-centered individual who can work closely with peers to train and develop a team of part-time and full-time staff and support innovative science learning experiences.
  • Ability to manage complex tasks in a dynamic environment is essential.
  • Candidates must have effective communication skills. 
  • Each theater requires a general knowledge of computer and technology skills involving QLab Software, lighting board and sound equipment. 
  • Knowledge of basic chemistry handling and kitchen safety is required.

PHYSICAL REQUIREMENTS:

  • Job is primarily mobile in nature. 
  • Presentations involve full mobility and require one to be able to lift about50 pounds.
  • Presentations may involve strobing light effects, fog vapor, and loud abrupt noises.  
  • Position works with foods processed in facilities with nuts, eggs, and other dairy products.  Chemicals vary by program.  Must attend safety trainings regularly and be current on SDS compliance. 

PRINCIPAL ACCOUNTABILITIES:

LEADERSHIP

  • Train, motivate, coordinate, and evaluate staff for all areas of supervision to maintain a high achieving and enthusiastic team committed to safety, innovation, quality work, and positive inter-departmental relations, beneficial outcomes, strong science content, and audience engagement and enjoyment.
  • Demonstrate a commitment to best practices in safety and operations; work to improve documentation and processes wherever they are lacking; enforce policies and procedures; ensure team members are properly trained in all areas relevant to their duties.
  • Identify and address chemical safety concerns to promote best practices in chemical handling in a museum setting while meeting OSHA and SDS regulations. Lead inter-departmental and cross-departmental chemical safety trainings.   
  • Serve as a member of the cross-departmental daily operations team. Set an example for consistently high standards of customer service. Be familiar with procedures for resolving guest conflicts and concerns and make informed decisions in dealing with guests. Supervise the overall day to day museum operations, which includes being a leader for all staff in problem solving highly complex situations.

PROGRAMMATIC

  • Under the direction of the Manager of Demonstration Theaters, execute the overall safety and programming strategy for the Demonstration Theaters at Carnegie Science Center to provide guests with the highest quality engagement.
  • Assist in the Audio-Visual (AV) department in the technical production of theater shows which may include development, resourcing of visuals, multi-media production, audio visual production, prop sourcing, and graphic design. 
  • Provide support to manager of Demonstration Theaters for staff training and proficiency checks for all show scripts and demonstrations.  Review scripts and processes yearly to ensure accuracy. 
  • Develop new programs, evaluation of programs, direct curriculum development, organize, maintain and modify educational and safety materials.
  • Serve as the departmental Assistant Manager on Duty three to four times per week or as needed.  Monitor presenter call line, create daily schedule, supervise and motivate program delivery staff who conduct various education programs, working directly with the visitors, to assure program quality and excellent customer service. 

FINANCIAL

  • Working in concert with the Director of Theater Experiences and the Manager of Theaters, develop annual departmental budgets that focus on efficiency, productivity, and sustainable operations.
  • Under the direction of the Manager of Theaters, maintain project budgets and schedules, ensuring that programs achieve the highest level of quality while remaining within budget and meeting all assigned criteria.

COLLABORATIVE

  • Work with the Marketing department to provide program descriptions, responding to information requests and monitoring presentations performed to ensure that program goals and objectives are achieved. 
  • Identify opportunities to develop collaborative programming opportunities with the other components of Carnegie Museums of Pittsburgh (CMP): Carnegie Museum of Natural History (CMNH), Carnegie Museum of Art (CMoA), and the Andy Warhol Museum (AWM).
  • Coordinate with creative and community partners to develop and promote programs. Develop, maintain and deepen relationships with related external organizations, such as colleges and universities, industry trade associations, cultural organizations, and others.

GENERAL MANAGER-LEVEL LEADERSHIP

  • Actively seek professional growth opportunities and keep abreast of new and emerging technologies, techniques, and applications within both the science/technology field and the museum/visitor experience field to grow professionally and to ensure and improve the relevance, quality, and effectiveness of all departmental programs and priorities.
  • Represent CSC at internal and external meetings professional networks to promote and ensure widespread and accurate knowledge of CSC’s overall mission and activities.
  • At all times, uphold CSC’s Four Keys of Operation: Safety, Courtesy, The Experience, and Efficiency; interact with all colleagues in a professional and respectful manner in accordance with CSC Community Norms.
  • Serve at all times as an exemplary advocate for and model of Carnegie Science Center’s Quality Service and policies related to Diversity, Equity, Accessibility, and Inclusion, and act in accordance with the organization’s strategic vision.
  • Intentionally look for and foster opportunities to collaborate with other CSC departments and/or CMP components to eliminate programmatic silos and create a holistic visitor experience.
  • Manage execution of any external contracts and maintain documentation of work, payments, and document compliance.
  • Provide “front line” support, as needed, over the course of the year during times of peak visitation (e.g., holidays, special events, STEM competitions, etc.)
  • Maintain basic departmental responsibilities (timely email, phone, communication; calendar management; regular availability for meetings between 9:00am and 4:00pm Monday – Friday); etc
  • Perform other activities as required by Director’s Office.
The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment: Pennsylvania Child Abuse History Clearance Pennsylvania State Police Criminal Record Check FBI Fingerprint Criminal Background Check Obtaining the required clearances is completed as part of the new hire process.

Carnegie Museums is an Equal Opportunity-Affirmative Action Employer – Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.   

*GUIDANCE ON ESSENTIAL FUNCTIONS:   The Americans with Disabilities Act (“ADA”) requires employers to consider and accommodate qualified individuals with disabilities.  An individual is qualified if he or she can perform the essential functions of a job  with or without reasonable accommodation. An essential job function is any task that is a fundamental part of the job.  When considering essentiality, one must focus upon whether the function is essential to this particular job and not to the department as a whole. Some additional  guidance on essential functions  follows below.  Please note that the following guidelines are non-exhaustive.  If you have any questions or need additional guidance, please contact Human Resources. A. Is the function required to be performed on a regular basis? If the function  is rarely performed, it may not be essential. B. Is the function highly specialized? Is the incumbent hired for his/her expertise or ability to perform the function?  The need for special expertise is an indication of an essential function. C. Does the position exist, at least in part, to perform the function?  If so, the function is more likely to be essential. D. How much time is spent performing the function and how often?  Note that even functions performed 10% of the time could be essential if they are required on a regular basis. E. Would elimination of the function fundamentally alter the job?  If so, the function is more likely to be essential. F. What are the consequences of not requiring the incumbent to perform the function? If they are significant, the function is more likely to be essential.  G. Are there a limited number of employees among whom the performance of the function could be distributed if the incumbent could not perform it?  If so, it is more likely to be essential.

Other details

  • Pay Type Hourly
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Location on Google Maps
  • Carnegie Science Center, 1 Allegheny Avenue, Pittsburgh, Pennsylvania, United States of America