Inside Plant (ISP) Technician

Fort Lee, VA, USA Req #4712
Wednesday, December 14, 2022
GC&E Systems is seeking an Inside Plant (ISP)Technician. The candidate for this position will work within our team to support our government Inside and Outside Plant program with our Fort Lee client. As an ISP Technician you will be an integral part in ensuring the successful operations and maintenance of the Telecommunications team at Fort Lee.

As the ISP (Switch) Technician, you will be responsible for operating and maintaining the equipment on site including the switches (such as SL-100 and CS1000), remote switches, Communication Nodes, voice mail systems, CAIRS, VoIP functionality of the System, and ancillary equipment.  You shall correct and clear all trouble calls for ISP problems and perform any necessary equipment/system modifications or programming required to provide continued service to the subscribers.  

Physical Requirements
  • Predominantly indoors in normal office environment
  • Must be able to sit, stand, walk, stoop, kneel and reach
  • Must be able to speak, write, read, and understand English
  • May require frequent computer use for several hours at a time
  • Frequently work at fast pace with unscheduled interruptions
  • Must have visual acuity
  • Must be able to lift up-to 25 pounds
Experience with the following:
  • Provide dial tone service (voice and data) on Government supported organizations to connect to any location worldwide
  • Operate and maintain Dual Tone Multi-Frequency (DTMF) type telephones
  • Manage and administer the Central Office telephone switch and all remote nodes
  • Provide Central Office (CO) switch features (e.g., call forwarding, call transfer/3-way conference, ring again, last number redial, call pickup, speed calling, and caller ID)
  • Operate and maintain an installation telephone switch firewall
  • Operate and maintain common user telephone switches, remote switches, and nodes
  • Manage and maintain automated attendant services
  • Provide local touch labor for installation, troubleshooting, repairing, changing cable pairs, etc. 
  • Operate and maintain voice mail box services
  • Schedule and perform software back-ups and updates
  • Provide O&M support of the SL-100
  • Provide O&M CS1000
  • Perform remote diagnostics of the SL-100 and CS1000 switches
  • Provide emergency technical support for the switches
  • Provide technical documentation updates
Candidate Requirements:
  • SECRET Clearance 
  • Experience with Meridian SL-100
  • Experience with CS1000
  • Experience with Callegra Voice Mail Systems
GC&E Systems Group, LLC (GC&E) offers a competitive benefits package to include paid holidays, paid time off, medical, dental, vision, flexible spending account, LTD & STD, company paid life insurance, 401(k) and tuition reimbursement.

It is the policy of GC&E to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by the federal, state, or local laws or regulations.

We affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.

Other details

  • Pay Type Hourly
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Location on Google Maps
  • Fort Lee, VA, USA