Technical Writer (Part-Time)

VGS is seeking a Part-Time Technical Writer

General Duties:

• Produce technical documentation and materials for information systems to include software installation guides, user guides, administrative manuals and draft knowledge base articles.
• Prepare standard operating procedures for Service Desk processes.
• Develop documentation for ServiceNow tickets processes.
• Maintain administrative documentation including manuals, end user documents, departmental administrative documentation, software renewal documents, artifacts, position descriptions, and technical processes.
• Prepare reports, draft presentations, briefings, draft end user service maintenance notifications, and process meeting notes using Google Workspace Docs.
• Monitor One-Stop site (Google Site) for out of date materials and end user information. With guidance from the government lead, update content and post to the site.
• Respond to customer inquiries about One-Stop site materials and information through email, chat, or telephone, as needed.
• Review customer correspondence, project plans, data call responses, technical reports, metrics reports and policy documents for correctness, grammar and formatting.
• Maintain library of control system design and implementation documentation, including connectivity diagrams, device information, programming and other application details for specific installations and facilities.
• Develop customer tailored documentation to include project plans, Standard Operating Procedures (SOP), Technical Manuals, User Manuals, Quick Reference Guides, and Training Materials as defined in the task order. 

Required Experience:

• DoD Secret Clearance 
• Bachelor Degree from accredited University in Communications, Science and Technology, communications, or related fields.
• 4+ years of relevant experience, preferably in a DoD or educational environment.
• Demonstrated experience conducting technical writing activities, preferably related to information technology, computer science or engineering topics. Experience must include developing manuals, how-to guides, standard operating procedures, reports, white papers and other content that distills technical information clearly and correctly. 
• Ability to manage time well to meet assigned milestones