Customer Service - Customer Service Rep

For 90 years, Boelter has been helping our customers create unforgettable experiences.  Our focus is to provide unparalleled service and high-quality products.  Boelter takes your best and makes it even better.
 

Boelter participates in every aspect of the restaurant supply, hospitality, and beverage industries.  From designing commercial kitchens to delivering barware supplies, from installing food service equipment to staging the perfect tabletop - with our full spectrum of services and products - we bring inspiration to the table.

POSITION SUMMARY:

The role of the CSR in the Boelter Companies is the vital first point of contact for customers as well as providing support to our outside sales team. The primary focus of the position is to support our customers and outside sales team to final resolution of any issues they encounter; the ability to research products, assist with quoting product and order entry. Responsibilities also include answering general inquiries to ensure timely and accurate customer order fulfillment, shipping and billing error resolution and responding to internal and external customer inquiries.
 

The associate will embody and execute our company core values within all day to day duties and responsibilities:   

We work as a team, leveraging our collective strengths 

We are passionate, bringing resiliency, creativity and grit 

We do what’s right with honesty, respect and accountability 

We are reliable, through innovative and streamlined processes 

We have fun, celebrating successes and learning from failures 

We build relationships, helping our colleagues and customers thrive 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Provide highest quality customer service and support to sales team and customers.

• Exceptional organizational skills with the ability to manage a high level of email and work autonomously.  

• Process customer orders (via phone, email, EDI, chat) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports. 

• Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery and special customer requirements. Check for accuracy and completeness.

• Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. This may involve UPS tracking, freight quotes, rush orders and credit issues among a variety of other requests.

• Responsible for following through on customer issues to completion. This may require outbound calls and/or multiple customer contacts. Task-switching ability to balance multiple priorities is essential.

• Work with customer, internal graphics team and suppliers to create accurate art proofs/revisions to be utilized for production. 

• Communicate with sales and purchasing to inform them of possible product and sales problems.

• Problem resolution for customer complaints or delivery issues.

EDUCATION and/or EXPERIENCE:
Associates/Bachelor’s Degree preferred or 3-5 years related experience. Proficiency in Word, Excel and Microsoft Outlook. Knowledge of SAP a plus.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential fun

At Boelter, we care about our associates. We are pleased to offer a comprehensive suite of benefits that are designed to promote and support total well-being for you and your family.  

Associates working a minimum of 30 hours per week are eligible to enroll in our benefit programs. Coverage begins the first of the month following hire date for those that enroll in:
 

•Medical & Prescription Drug
•Dental
•Vision
•Flexible Spending
•Health Savings Accounts
•Long-Term Disability
•Basic Life/AD&D
•Supplemental Life/AD&D

Short-Term Disability coverage is provided via salary continuation at a rate of 60% of your base salary. You are eligible for this coverage after one year of employment.

401(k) contributions can start as soon as the first payroll of employment and include a company match.

You can also take advantage of Associate Perks immediately such as Paid Time Off and associate discounts at our stores.

We are proud to offer On Demand pay to their associates. Work today and get paid tomorrow! 
Boelter is committed to offering a robust benefits package and exciting work culture that makes it a great place to work!  Wont you come join us?