Asst. Director Field Administration

The Assistant Director of Field Administration is designed to be a Director of Field Administration training program in which candidates complete a 6-12 month period of intense training in all areas of Field Administration including Guest Reception and Quality Assistance. During this period, ADFA’s are assigned to mentor with a top-producing DFA and are responsible for ensuring they complete a training checklist along with monthly tollgates in order to be ready to proceed with running his/her own site as a DFA. During the training period, ADFA’s will also have increased exposure to Site, Regional & National Leadership as part of their continued growth plan. Below is the full DFA job description which outlines what the ADFA will be responsible for learning during this 6-12 month period.

• Mentor & Train with a top performing DFA in all aspects of QA, Guest Reception, Sales & Marketing Admin
• Have added focus on learning to be a leader and growing into managing & leading their own site
• Gain exposure to Regional & National Leadership

In order to be eligible, associates must possess:

• A strong interdepartmental working relationship
• High-level of Sales Integrity
• Ability to function as a DFA with training & mentoring  
• Acceptable cancellation rate if a QAS/QAM
• Willingness to relocate within 6-12 months of becoming an ADFA
• Ability to travel as needed for training, development or site coverage
• Associates from other departments who display strong leadership potential and are looking for growth are encouraged to apply

The Director of Field Administration is responsible for the leadership and oversight of site level Sales and Marketing Administrative functions, including Quality Assurance and Guest Reception. The DFA is responsible for building and maintaining strong working relationships with Sales (DOS) and Marketing (DOM/RDOM) partners and site leadership. Ensuring compliance within the Sales Integrity, Marketing Admin and Sales Admin Policy Manuals, as well as compliance of all legal and other applicable internal policies. Drives processes that result in exceptional standards of quality production and customer service including: maintaining high performance standards in Quality Assurance and Guest Reception Certification, multifaceted Efficiencies, Rescission Rates, Medallia, PAC / TP PAC and other assigned areas. This position requires an active and engaged partnership to support key performance indicators, goals and initiatives as set forth by the company including budgeting and profit metrics. The DFA must effectively lead and mentor a team, foster a positive culture, possess in-depth knowledge of process and policy, associate development, and performance management.

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW