Ticketing - Ticket Sales Scout

Department: Ticket Sales & Operations
Position Reports To: Ticket Sales Director

The Ravens Scouts program is comprised of individuals, acting as team ambassadors, who are willing and able to facilitate the sale of Ravens ticketed products including, but not limited to, PSLs, hospitality tents, groups and individual game tickets. They should accomplish this generally within their social networks (friends, co-workers, family members, etc.) using creative methods to promote the Ravens and identify potential leads.

With a continued evolution of the ticket buying market, a one-size-fits all approach is no longer realistic, this program is intended to leverage a grassroots ticket sales approach through personal experience and passion for helping the Ravens succeed. All Ravens Scouts are outside sales representatives who work remotely, generally on their own time schedule, to achieve results. Ticket Scouts are paid based on sales results and are also eligible for rewards based on production.

This position requires strong organizational and communication skills as well as strong interpersonal abilities. It is a role that can have great influence over how fans perceive the Ravens works on a peer-to-peer level.

Essential Job Duties and Responsibilities:

• Represent the Ravens as an ambassador of the team, conducting calls or face to face meetings, representing a positive and enthusiastic demeanor with potential ticket buyers.
• Use creative methods within their personal networks to identify potential ticket buyers through in-person networking, personal outreach, events and the use of social media.
• Provide leads generated from personal sales efforts to the team, using the established online lead portal, or directly to the Director of Ticket Sales.
• Encourage, sell, and obtain orders from ticket buyers in tandem with Ravens full-time sales staff. 
• Build and maintain relationships with new and repeat customers.
• Utilize Ravens marks, logos and promotional materials for promotion of ticket sales within the guidelines provided by the team and with approval by an appropriate Ravens representative.
• Participate in scheduled meetings, conference calls, webinars, etc. as often as possible to stay current with the program.
• Maintain records of all sales and leads for comparison to Ravens records and communicate with Ravens Scouts program staff management at least every 2-3 weeks with updates on sales progress, while also offering constructive feedback on their interactions with potential customers.   
• Produce commissionable and/or reward point earning results at least once per month to maintain a good standing in the program.
• Make team aware of any efforts where expenses are incurred and reimbursement is appropriate, such as a prospect event, for team approval in advance of expenses being incurred.
• Avoid making any representations on behalf of the team, including, but not limited to, the terms and conditions of the sale of ticketed products without prior approval from an appropriate Ravens representative.

Requisite Abilities and/or Skills:

• Strong interpersonal skills with the ability to close sales deals.
• Self-starter with strong attention to detail and the ability to work independently.
• Exceptional communication and organizational skills with the potential to lead in certain situations.
• Capacity to multi-task.
• Visionary/Creative skills. The ability to see the big picture and develop ideas and improvements.   
• Strong sense of passion and initiative towards the position and the team.
• Upbeat, friendly and outgoing personality. A people-person.
• Works well with others and collaboratively to insure success