TRC 1000x200

0727 - TRC- Supported Employment OPWDD - Job Coach 1

200 Dunham Ave, Jamestown, NY 14701, USA Req #443
Friday, July 2, 2021
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.

FUNCTION:                           To provide training and support to people with
intellectual, developmental disabilities and other related disabilities in
competitive employment.  The job coach
will provide necessary training, support and follow-up services to support
people to maintain competitive employment. 
This includes working with businesses to ensure successful retention of
the person receiving employment supports.

have knowledge of principles of Vocational Rehabilitation, Placement, and
supported employment and Department of Labor standards, Communication skills
necessary to work with program participants, families, local business partners,
and other agency personnel.

Ability to:

  • Coordinate
    services among several providers

  • complete
    all required reporting in a timely manner 

  • learn
    educational/training techniques for the intellectual and developmentally
    disabled and other related disabilities. 

  • work
    successfully in diverse community based work environments.

  • learn
    the terminology, regulatory requirements, purpose and acceptable practices
    associated with each service provided. 

  • understand
    and follow written and verbal instructions. 

  • be
    flexible to accommodate the persons needs.

  • work
    without direct supervision, exercise sound judgment, make accountable decisions
    and take initiative. 

  • work
    successfully in a team environment

  • work
    a flexible schedule on a variety of shifts and day, including nights, weekends
    and holidays.

  • Travel
    throughout the county to various sites within the day/ week.

  • Represent
    TRC in a professional manner at all times


Willingness to travel
within the community.  Fulfillment of all
regulatory skill certifications and all required trainings.  Physical condition commensurate with the
demands of the job.  Must be flexible,
highly persistent, patient, and motivated to work with difficult candidates,
and possess a desire and ability to work unusual hours. 


Coach I: Grade 11

school or equivalency diploma required and Two (2) years of related experience
in a job training capacity or Vocational Rehabilitation. 

driver’s license and acceptable driving record according to guidelines
established by The Resource Center’s insurance carrier, use of personal vehicle
and automobile insurance (minimum of New York State’s statutory requirements
for personal liability) is required.



Coach II Grade 12

for movement into a Job Coach II after 1 year experience as a Job Coach I,
satisfactory SPR, all up to date internal training requirements completed and
successful completion of 24 hours of Innovations Training specializing in
Employment related training. 

hours of continuing education per year required after the first year and
ongoing each year.   

driver’s license and acceptable driving record according to guidelines
established by The Resource Center’s insurance carrier, use of personal vehicle
and automobile insurance (minimum of New York State’s statutory requirements
for personal liability) is required.



  1. Demonstrates
    professional demeanor and represents TRC in a professional manner at all times.

  2. Interacts with
    business partners and acts as a liaison with employers in resolving any work

  3. Establishes and
    maintains a collaborative relationship with local businesses, the person
    receiving supports and the person’s team.

  4. Completes job
    analysis for potential job placements by collecting and documenting information
    regarding available jobs including skills required, hours of work, working
    environment, etc. 

  5. Effectively
    communicates with businesses regarding goals and methods of support.

  6. Provides
    on-the-job training at  job sites to
    assist the business in teach job skills

  7. Ensures the
    employer’s expectations are met. 

  8. Records and
    analyzes training records and measures/evaluates the person’s work performance.

  9. Provides other
    training and supports, including but not limited to:  travel training, orientation at the job site,
    facilitating the social integration of the person in the work environment, and
    money management techniques.

  10. Educates on soft
    skills and other related skills needed to obtain or maintain employment (i.e.
    attendance, hygiene, interview skills, resume building, interpersonal

  11. Assists
    the person they support, family and others in understanding Department of Labor
    and ADA regulations. 

  12. In conjunction
    with the person, ensures adequate and sustainable transportation to obtain and
    maintain employment. This may include travel training in various modalities
    including but not limited to bus, taxi, walking routes, identifying car pool
    options.  At times, for extenuating
    circumstances a Job Coach may have to provide transportation in order for an
    individual’s to not be in jeopardy of losing a job, until more appropriative
    arrangements are solidified or if and emergent issue arises, such as a missed
    bus, or a late taxi .

  13. Provides
    long-term follow-up and regular evaluation of work performance to ensure a
    successful placement, this may include the review of performance evaluations,
    making on-site visits, discussion with a supervision or human resources staff
    member at the business at which they are providing support  and other interventions as required.

  14. Maintain
    compliance with state and federal regulations as well as with agency and
    departmental policies, procedures, and guidelines.

  15. Communicate
    to Supervisor, Habilitation Specialist, Program Administrator, or specified
    others any ideas, suggestions and/or concerns regarding the service recipient,
    safety issues, department/agency policies, practices, etc.

  16. Participates
    in meetings as required.

  17. Completes
    required documentation in a timely manner. 
    Maintains all necessary records and, billing information

  18. Pursues
    opportunities for professional growth and share knowledge and resources with

  19. Assists
    in orienting new staff members and acts as a role model/mentor for those
    staff.  Promotes cooperation and teamwork
    amongst all individuals involved in the provision or receipt of services.

  20. Assists
    in orienting new staff members and act as a role model/mentor for those
    staff.  Promote cooperation and teamwork
    amongst all individuals involved in the provision or receipt of services.

  21. Perform any
    other duties as assigned by supervisory personnel

The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.

Other details

  • Job Family TRC - Active - PFL/DBL Eligible
  • Pay Type Hourly
This posting is inactive.
Location on Google Maps
  • 200 Dunham Ave, Jamestown, NY 14701, USA