Quality Management Specialist - Full Time - Flexible

JOB TITLE: Quality Management Specialist

CLASSIFICATION: Full Time, Non-Exempt

PROGRAM/DEPARTMENT:  Quality Management

IMMEDIATE SUPERVISOR:  Director for Quality Management

POSITION SUMMARY: Ensures the regulatory compliance of all provision of services by investigating, documenting and resolving Quality Management (QM) concerns; performing ongoing observation and assessment  of service delivery; providing instruction, feedback and support to staff/ management. Maintains integrity of the investigative process and treats all interviewees with dignity, respect while maintaining confidentiality. Ensures continuing improvement of the QM Department by monitoring and communicating needs while working cooperatively with QM team to provide outcomes of investigations.

QUALIFICATIONS:

Minimum Education, Training & Experience:
Bachelor’s Degree

Two (2) years’ experience working in the Human Services field
Or

Associate’s Degree

Four (4) years’ experience working in the Human Services field

Or

The equivalent combination of education and experience

Preferred Education, Training & Experience:
Experience completing investigations

ESSENTIAL SKILLS AND ABILITIES:

Ability to work a flexible schedule, which could include some nights and/or weekends

Valid New York State Driver’s License that meets agency requirements

Ability to effectively communicate verbally and in writing including with members of management

Ability to accurately and effectively interpret and communicate technical and regulatory information

Ability to provide formal and informal instruction and training on a variety of topics

Ability to maintain confidentiality in all dealings with staff during the investigative process.

Ability to prioritize in order to complete multiple tasks in a quality and timely manner

Ability to work with various electronic systems including Microsoft Office applications

Demonstrates knowledge of OPWDD Regulations, including 633 and 624/625, and the ability to interpret said regulations.

SALARY:

$22 per hour starting rate