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Genesee/Orleans Residential Services Coordinator - GLOW

Genesee County, NY, USA ● Orleans County, NY, USA Req #4732
Wednesday, March 1, 2023
Start a fulfilling career that makes a difference in the lives of people with disabilities and their families. We have a variety of full and part-time jobs available and are looking for candidates who are eager to learn. Our employees receive a range of benefits including health insurance, company-paid life insurance, 401K, generous paid time-off and continuing education support!



Responsible for ensuring that each Arc residence meets state and agency standards, and for providing a high-quality living experience for individuals within program budgets


Essential Functions:


  • Develop, manage, and work within the constraints of each program’s budget
  • Monitor Medicaid, rent payments, and OPWDD monies to ensure maximized funding.  Oversee program expenditures
  • Hire, supervise and evaluate the performance of Site Supervisors 
  • Prepare and submit management reports as requested
  • Implement and monitor staffing patterns to adequately provide services per site, per individual, including holidays
  • Provide 24 hour a day, seven days a week “rotating on call” services to program staff.  This includes support, advisement and assistance with administrative concerns/problems as per policy and procedures
  • Promote cooperation and successful interaction by maintaining open and positive communication with people receiving services, family members, and other providers, as appropriate
  • Provide training as requested by the Agency Training Department
  • In partnership with the Corporate Compliance Department, work to ensure that daily operations of each residence meet State regulations and agency standards
  • Function as Event Coordinator for incident reporting purposes.
  • Participate in corporate compliance and quality assurance activities as required
  • Responsible for ensuring that state mandated plans and documentation for people receiving services meet state and agency standards
  • Responsible for ensuring that funds for people receiving services are handled per agency policy and state regulations
  • Other related duties as assigned




Nonessential Functions:

  • Provide positive role modeling
  • Participate on agency committees and at agency functions
  • Participates in Corporate Compliance and quality assurance and improvement activities as required. 
  • Demonstrates adherence to the DSP Code of Ethics


Reporting Responsibilities:

Reports to: Residential Services Director


Supervisory Responsibilities:

Supervises:  Site Supervisors


Knowledge, Skills, and Abilities:

  • Requires good listening skills, excellent oral and written communication skills and good math and reading abilities.  Basic computer skills required.
  • Must have sound judgment in decision making
  • Strong organizational skills and problem solving skills, ability to evaluate and network.
  • Experience working with individuals with developmental disabilities and/or elderly helpful
  • Must be a positive role model and possess both excellent interpersonal skills and leadership abilities.
  • Must be able to work independently, as well as part of a team
  • Must be able to maintain composure during emergency or conflict situations


Physical & Mental Requirements:

  • Be physically able to assist individuals in transferring from wheelchair to other seat when needed
  • May be required to prevent an adult from falling, assisting an adult to his/her feet, etc. (adults weighing up to 200 pounds, plus)
  • Walk up and down stairs.


Minimum Qualifications:

  • Four years of supervisory experience is required. 
  • Valid NYS driver’s license with a safe driving record per agency policy


Working Conditions:

  • Will be required to use office equipment, i.e., phone, copier, fax in addition to household appliances, i.e., washer/dryer, stove/oven, refrigerator, etc.
  • Work may require offsite travel to appointment / events / outings.  
  • Use of personal vehicle is required with mileage reimbursement available

Other details

  • Job Family Arc GLOW
  • Pay Type Salary
Location on Google Maps
  • Genesee County, NY, USA
  • Orleans County, NY, USA