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IT Service Desk Associate

Latham, NY 12110, USA Req #10624
Tuesday, October 25, 2022

JOIN A TEAM COMMITTED TO IMPROVING PATIENT CARE 

It takes a team of talented people to become one of the world’s leading providers of innovative medical devices.   
 

AngioDynamics is dedicated to improving patient outcomes by focusing on the development of disruptive and differentiated technologies that address unmet patient needs and supporting professional healthcare providers around the world in the delivery of high-quality patient care.


We accomplish this through: 

  • A Commitment to the Highest Standards of Quality 
  • Relentless Innovation 
  • Operational Excellence 

Our employees receive the highest level of training and endeavor to be the best and the brightest in the medical device industry.  
 

We are pleased to offer a comprehensive benefit plan that supports the overall health and wellness needs of our employees and their families.

Responsible for providing outstanding customer service to all levels of the organization, acting as the first technical point of contact for internal customers. The role requires prompt and thorough responsiveness, meeting IT deliverables to ensure business quality and continuity.


Essential Duties and Responsibilities

  • Triage and resolve incidents, problems, and requests efficiently using our ITSM tool.
  • Configure, install, and troubleshoot software, laptops, desktops, IP phones, mobile devices, printers, and other computer peripherals.
  • Provide timely support onsite, remotely, and over the phone as part of our global IT call center.
  • Perform after-hours work as needed on a rotating schedule.
  • Procure standardized hardware and software from vendors, escalating non-standard requests to leadership.
  • Follow change procedures for employee events (new hires, terminations, transfers, promotions, etc.).
  • Assign roles and permissions to network resources such as SharePoint sites, file shares, and ERP systems.
  • Manage client-side end point protection, reacting to alerts and proactively performing updates as needed.
  • Facilitate maintenance and repairs of IT assets with third-party vendors.
  • Support the setup and use of audio/visual components for meetings.
  • Create and maintain internal and end user-facing knowledge articles, as well as provide 1:1 training when needed.
  • Manage telecommunications lines, accounts and services.
  • Assist in onsite support of network infrastructure equipment as needed.
  • Remain up to date on current technologies that are applicable to the business.
  • Complete assigned project tasks within expected timelines.
  • May perform other duties as assigned


QUALIFICATIONSThe requirements listed below are representative of the knowledge, skill or ability required.

Education and Experience

  • Equivalent work-related experience acceptable in lieu of degree -
  • Experience in configuring, installing and troubleshooting various types of computer hardware and peripherals.
  • Experience in configuring, installing, and troubleshooting Windows, web browsers, Microsoft Office, and iOS.
  • Familiarity with local and wide area networks
  • Familiarity with MacOS.

Skills/Knowledge

  • Ability to work as a team player to accomplish goals and tasks.
  • Seeks assistance when required after exhausting available resources.
  • Strong customer service skills.
  • Strong organizational, multitasking, and time management skills.
  • Proficient in the following computer software applications
  • Exceptional interpersonal skills.
  • Strong organizational skills.
  • Strong communication skills (written and verbal).
  • Ability to effectively communication both internally and externally.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. 

AngioDynamics does not accept resumes or candidate submissions from third-party recruiters and/or vendors who are not expressly under current written contract.
 

Other details

  • Job Family 3.0 Technicians
  • Job Function IT
  • Pay Type Hourly
Location on Google Maps
  • Latham, NY 12110, USA