Consumer Relations Social Media Spec - Spanish

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America Req #13740
Friday, September 9, 2022
Alta Resources is Hiring!

The Spanish Bilingual Social Media Specialist will be responsible for ensuring overall company compliance is met for all social media activities across all programs.  This includes monitoring social media activities for appropriateness, as well as potential adverse events and product quality complaints.  This position requires a critical thinker who can multi-task through multiple applications while understanding brand strategies and helping the team to achieve brand objectives.  It requires individuals to have a creative side as well as confidence in writing in an open consumer forum.  This may include, but is not limited to, monitoring and moderation of blog content, video streams, and picture postings.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

Monitor social media activities and have the ability to identify adverse events, product quality complaints, and inappropriate content per defined procedures and guidelines

Fuel discussions around product-related news, tips, and insights as well as provide client with consumer insights that could assist in innovation, improvement, or product development

Multi-task in various websites, each with its own objective

Discern, analyze, and evaluate written and visual mediums to form a solid judgment

Use guidelines established by the client to moderate and reply to consumer comments in a less formal environment (vs. email)

Identifies and documents serious contacts as defined in SOPs. Escalates to management as appropriate.

Follows applicable Standard Operating Procedures (SOP) and Work Instructions (WI).

Handles sensitive and private information in accordance with SOPs and regulatory requirements.

Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management.

Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed. 

Takes the initiative to obtain and consistently upgrade product knowledge.

Builds relationships and works closely with client, Alta co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.

Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature.

Report any training needs or system error/discrepancies to the supervisor.

Complete other tasks as deemed appropriate by supervisor.

Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position.

LEADERSHIP RESPONSIBILITIES

Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development and application of the Six Sigma methodologies.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations.  Has a passion to serve others. 

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Other details

  • Pay Type Hourly
Location on Google Maps
  • Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America