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Training Specialist

Charlotte, NC, USA Req #334
Thursday, February 9, 2023

Medigap Life is part of the Alliant family of companies. Medigap Life specializes in affordable Medicare Health Plans. We work with several insurance companies to help you find a plan that fits your needs. We help you compare Medicare Supplements, Medicare Advantage & Part D Prescription Drug plans.

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The Training Specialist is responsible for the effective development, coordination and presentation of training and development programs for Medigap employees to maximize performance and promote the company’s product portfolio to increase company revenue and profit; and work collaboratively with the Sales Manager in a variety of sales training functions.

Responsibilities include (but not limited to):

  • Developmental oversight and management of the business unit’s training program
  • Consult with management team members to assess and analyze training needs, research, plan, organize, develop curriculum and implement/deliver training programs for varying levels of individuals
  • Training areas include organizational and culture knowledge, product knowledge, practices and procedures for new hires and current employees
  • Design and write curriculum using a variety of media
  • Prepare and distribute training materials such as instructional material, handouts, evaluation forms, visual aids, training and desk manuals, and Standard Practice Bulletins (SPBs)
  • Schedule the appropriate classroom and prepare the physical set-up of the training room
  • Operational oversight and management of the business unit’s training program
  • Consult with managers and supervisors to assess training needs and develop programs to match those needs
  • Develop and continually conduct analysis of training metrics for effectiveness and recommend appropriate changes, modify programs and update curriculum as needed
  • Maintain appropriate and required training records and documentation


  • Bachelor’s Degree or equivalent work experience in adult education, communications, organizational development, business administration or human resources
  • Life/Health Insurance license preferred at date of hire or required to be obtained within 90 days of hire
  • Minimum of two (2) years of experience in a corporate or business setting, preferably in course design, facilitation of classroom training and employment performance improvement
  • Prior Customer Service, Call Center or Insurance Sales experience a plus
  • Positive Attitude, Self-Motivation, and Confidence
  • Ability to quickly Learn and Adapt
  • Effective verbal communication skills, both in-person and via phone
  • Personable and professional
  • Passion to help others
  • Drive to succeed

Perks and Benefits

  • Health insurance*
  • Dental and vision insurance*
  • 401(k) with company match*
  • Paid time off
  • Stable, friendly and professional environment

Other details

  • Travel Required No
  • Required Education Bachelor’s Degree
Location on Google Maps
  • Charlotte, NC, USA