Client Service Manager

An excellent career opportunity is currently available for a Client Service Manager reporting to our Danbury, CT office. 

This exciting opportunity is in a high growth environment where you will utilize your experience to contribute to the development of the business-to-business relationship between the client and Aires.

Position Responsibilities:

• Manages the successful transition of new clients, including clients directly managed by the CSM and those supported by other team members.
• Provides client support services, including: meeting with client to discuss and document Aires performance; assisting the client identify solutions to relocation program (policy or operational) challenges; completing reports (including annual client survey); invoicing and helping to identify and resolve problem areas (internal and with client); informing management of any client issues/challenges with suggested solutions.
• Initiates client performance review and completes a formal review of each client on a quarterly basis internally (i.e. with appropriate team members/Aires Management) and externally (with the client). 
• Shares additional service options with clients and the value that these services would add to the relationship. 
• Provides leadership in maintaining client relationships working with the Policy & Property Consultant, Mobility Specialist and Account Executive to ensure the overall success of the relationship.
• Assists and leads Aires with the re-negotiation and/or renewal of client service agreements. 

Required Qualifications:

• Bachelor’s degree from four-year college or university and/or equivalent combination of education and experience
• Minimum of 5-7 years of clients services experience in the relocation industry, some or all of which involved client retention
• Certified Relocation Professional (CRP) a plus. 
• Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions
• Must be willing to travel for client visits 25%- 30% of the time, including overnight stays, and participate in the business development process, as needed

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values:  Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability