Mobility Specialist

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have…

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A financially stable organization with a history of 15%-20% organic annual growth
• A high internal promotion rate and a full benefits package including a 401K match
• Remote work opportunity for those with relocation industry experience
• Hybrid work opportunity for those without relocation industry experience near our regional offices

An excellent career opportunity is currently available for a Mobility Specialist located at Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to successfully manage the international and domestic relocation for corporate accounts, overseas and domestic partners, and private transferees.

Position Responsibilities:

• Manages international and domestic household goods shipments and family services for corporate accounts and their corporate transferees
• Acts as the concierge and communicates with and between the relocation transferees, the client, internal Aires support members, and all service providers
• Makes the timely decisions required to provide a seamless relocation for the transferee and their family
• Provides the family with insulation from unnecessary and confusing multiple communication points, such as origin and destination partners involved in delivering household goods and services 
• Manages updates to the Aires Operating System from the onset of the relocation through each stage of the process 
• Documents all key correspondence and communication with the transferee and partners
• Coordinates with all internal department/functions to ensure successful transferee
• Exhibits a commitment to accurate and expedient billing to maximize Aires profitability 
• Provides clients with transferee status updates, keeping them abreast of issues and solutions that arise so they are always knowledgeable

Required Qualifications:

• High School Diploma
• Minimum 3 years relevant customer service experience providing service through the telephone and via email, giving high priority to customer satisfaction and/or equivalent combination of education and experience

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values:  Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability