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Client Service Manager

100 Reserve Rd, Danbury, CT 06810, USA Req #321
Monday, November 7, 2022

Aires (www.aires.com) has been providing best-in-class relocation management services 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

 

 

We Have…

  • An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
  • A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
  • A financially stable organization with a history of 15%-20% organic annual growth
  • A high internal promotion rate and a full benefits package including a 401K match
  • Hybrid work environment 

 

An excellent career opportunity is currently available for a Client Service Manager reporting to Aires Danbury, CT office. This exciting opportunity is in a high growth environment where you will utilize your experience to contribute to the development of the business-to-business relationship between the client and Aires.

 

Position Responsibilities:

  • Manages the successful transition of new clients, including clients directly managed by the CSM and those supported by other team members.
  • Provides client support services, including: meeting with client to discuss and document Aires performance; assisting the client identify solutions to relocation program (policy or operational) challenges; completing reports (including annual client survey); invoicing and helping to identify and resolve problem areas (internal and with client); informing management of any client issues/challenges with suggested solutions.
  • Initiates client performance review and completes a formal review of each client on a quarterly basis internally (i.e. with appropriate team members/Aires Management) and externally (with the client). 
  • Shares additional service options with clients and the value that these services would add to the relationship. 
  • Provides leadership in maintaining client relationships working with the Policy & Property Consultant, Mobility Specialist and Account Executive to ensure the overall success of the relationship.
  • Assists and leads Aires with the re-negotiation and/or renewal of client service agreements. 

 

 

 

Required Qualifications:

  • Bachelor’s degree from four-year college or university and/or equivalent combination of education and experience
  • Minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate 
  • Certified Relocation Professional (CRP) a plus. 
  • Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions
  • Must be willing to travel for client visits 25%- 30% of the time, including overnight stays, and participate in the business development process, as needed

 

Additional Qualifications:

  • Excellent customer service and administrative skills
  • Computer literacy with MS Office products, and ability to grasp proprietary software
  • Demonstrated ability to manage multiple competing tasks
  • Ability to follow policies and procedures
  • Can-do attitude
  • Genuine desire to help others
  • Team oriented mindset, with a strong sense of care and urgency
  • Desire to embrace our core values:  Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

 

EOE AA M/F/Vet/Disability

EOE AA M/F/Vet/Disability

Other details

  • Job Family Client Relationship Management
  • Job Function Client Service Manager
  • Pay Type Salary
Location on Google Maps
  • 100 Reserve Rd, Danbury, CT 06810, USA