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Client Service Analyst

London, UK Req #287
Wednesday, September 14, 2022

Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

 

We Have…

  • An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
  • A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
  • A financially stable organization with a history of 15%-20% organic annual growth

An excellent career opportunity is currently available for a Client Service Analyst reporting to Aires London office.

This exciting opportunity is in a high growth environment where you will utilize your experience to provide reporting and configuration support to the Client Service Manager team.  The Client Service Analyst acts as a subject matter expert in reporting database and modifies reporting to meet clients needs.  The position will also be responsible for updating and maintaining the client database to capture user accounts, policy data, and authorization information. 

 

Position Responsibilities:

  • Runs and analyzes standard reporting
  • Completes basic modification of standard reports within Webi reporting tool for internal and external users
  • Enters and maintains policy database (Blueprint Policy Digitization Tool)
  • Adds and updates contacts in IRIS database
  • Creates client MobilityX accounts and assists with user administration
  • Assists with IRIS updates for various items (authorization/tracking information, NAS requirements, Aires Team, client requirements, etc.)
  • Enters client fee schedules into the online tool
  • Updates implementation guide and completes client policy documentation and edits
  • Requests & tests changes to authorization forms, cost estimate tools, and IT MobilityX customizations
  • Assists in training clients in MobilityX (for SBO/Non CSM clients)
  • Provides training and mentorship to new Client Service Analysts

   
Required Qualifications:

  • High School Diploma/GED
  • Associates or Bachelors Degree preferred
  • 2-3 years of client services support in the relocation industry
  • 2-3 years of extensive customer service experience

 

Additional Qualifications:

  • Excellent customer service and administrative skills
  • Computer literacy with MS Office products, and ability to grasp proprietary software
  • Demonstrated ability to manage multiple competing tasks
  • Ability to follow policies and procedures
  • Can-do attitude
  • Genuine desire to help others
  • Team oriented mindset, with a strong sense of care and urgency
  • Desire to embrace our core values:  Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

 

EOE AA M/F/Vet/Disability

EOE AA M/F/Vet/Disability

Other details

  • Pay Type Salary
Location on Google Maps
  • London, UK