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Team Lead, Mobility

Denver, CO, USA ● Los Angeles, CA, USA ● Phoenix, AZ, USA ● Seattle, WA, USA Req #231
Sunday, September 11, 2022

Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.



We Have…

  • An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
  • A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
  • A financially stable organization with a history of 15%-20% organic annual growth
  • A high internal promotion rate and a full benefits package including a 401K match


An excellent career opportunity is currently available for a Team Lead, Mobility reporting to Aires West Coast region.


This exciting opportunity is in a high growth environment where you will utilize your relocation industry experience to communicate with relocating transferees, the client, internal support team members and all service providers while managing a team of Mobility Specialists.


Position Responsibilities:

  • Manages household goods shipments and family services
  • Consults with corporate clients and manages VIP moves
  • Explains and administers policy benefits
  • Manages a team of employees, serving as a role model and demonstrating the Aires' way
  • Performs Manager’s ASSIST for assigned team members on a regular basis
  • Leads training and acts as a subject matter expert
  • Conducts user acceptance testing for process enhancements/technology development
  • Serves as change champion and trains other staff members on process enhancements
  • Coaches and counsels staff towards improved performance
  • Conducts annual performance reviews, disciplinary action and terminations.
  • Interviews and screens applicants for open positions and participates in selection process
  • Responds to after-hours issues and problems and escalates to appropriate parties


Required Qualifications:

  • Minimum of 5 years’ experience in a mobility consultant role.
  • Previous management experience in relocation industry 
  • Skilled at establishing clear directions and communicating clearly. 
  • Must have served as a mentor and a coach
  • Must be comfortable and have experience presenting to a group


Additional Qualifications:

  • Excellent customer service and administrative skills
  • Computer literacy with MS Office products, and ability to grasp proprietary software
  • Demonstrated ability to manage multiple competing tasks
  • Ability to follow policies and procedures
  • Can-do attitude
  • Genuine desire to help others
  • Team oriented mindset, with a strong sense of care and urgency
  • Desire to embrace our core values:  Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.


EOE AA M/F/Vet/Disability

EOE AA M/F/Vet/Disability

Other details

  • Pay Type Salary
Location on Google Maps
  • Denver, CO, USA
  • Los Angeles, CA, USA
  • Phoenix, AZ, USA
  • Seattle, WA, USA