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Associate Support Team Member, Mobility

London, UK Req #297
Sunday, August 21, 2022

Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.


We Have…

  • A strong Aires brand consistently ranked among the mobility industry’s highest annual customer-satisfaction scores and a client-retention rate of over 98%
  • An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
  • A stable organization that has grown organically with our clients - we have experienced 15-20% growth annually

An excellent career opportunity is currently available for a Mobility Specialist Support Team Member based in London.


This exciting opportunity is in a high growth environment where you will utilize your significant experience in administration and customer service to provide support on billings and monitoring reports for household good shipments.

 

Position Responsibilities:

  • Provides general support to the Mobility Specialists, allowing them more time to spend on the phone with their clients and transferees
  • Communicates with the Mobility Specialists and other department members to provide updates and information pertaining to the tranferees' moves.  
  • Processes billing of relocation (family services) and household goods shipments
  • Pursues client required information and documents
  • Updates systems accordingly

Qualifications:

  • High school diploma or GED
  • 1–3 years relevant customer service or administrative experience

Additional Qualifications: 

  • Excellent customer service and administrative skills
  • Computer literacy with MS Office products, and ability to grasp proprietary software
  • Demonstrated ability to manage multiple competing tasks
  • Ability to follow policies and procedures
  • Can-do attitude
  • Genuine desire to help others
  • Team oriented mindset, with a strong sense of care and urgency
  • Desire to embrace our core values:  Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

 

EOE AA M/F/Vet/Disability

EOE AA M/F/Vet/Disability

Other details

  • Pay Type Salary
Location on Google Maps
  • London, UK