Arbitration Admin- 11:00a-8p

Buffalo, NY, USA Req #1548
Thursday, March 16, 2023
ACV’s mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the world’s best people and the industry’s best technology.  At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each teammate to impact the company from day one. ACV’s network of brands includes ACV Auctions, ACV Transportation, MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services.

ACV Auctions is looking for an enthusiastic Arbitration Administrator who has a knack for cars and wants an opportunity to join a growing company. The Arbitration Administrator will report to the Arbitration Manager and primary responsibility will be to resolve differences between the buyer and seller arising from representations the sellers make on an auction. The Arbitration Administrator will research all issues and recommends final decisions regarding all post auction issues that arise. The Arbitration Administrator will also perform all duties assigned by the Arbitration Manager. The Arbitration Administrator must also know, practice and ensure that company policies and procedures in addition to state and federal laws are followed at all times by persons under their jurisdiction.

Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions
Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration
Resolve any customer complaints in a friendly, courteous manner. Advise management of all serious complaints.
Resolve arbitration differences in a polite and distinct manner, making sure that each customer is aware of sale regulations.
Research and recommend options and resolutions to the Arbitration Manager regarding all post auction issues (ex: mechanical repair, transportation costs, etc.)
Communicates final decisions to both buyer and seller and coordinates the post-auction process (ex. unwinding deals, price negotiation, transportation returns, etc.)
Coordinates and facilitates all logistics for 3rd part inspections of vehicles and performs proper record keeping
May perform accounts receivable duties
Understand and enforce the ACV Arbitration policies and procedures
Practice and promote teamwork at all times. Set a good personal example of attitude and performance
Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the Arbitration Manager or designated manager.
Maintain a good flow of communications with entire team including all management.
Recommend new customer services and procedures to the Arbitration Manager.
Other duties as assigned
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

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Other details

  • Job Family Customer Operations
  • Job Function Arbitration
  • Pay Type Hourly
  • Job Start Date Thursday, March 16, 2023
Location on Google Maps
  • Buffalo, NY, USA