Transportation Brokerage Specialist

Buffalo, NY, USA Req #1330

Thursday, January 26, 2023

ACV’s mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the world’s best people and the industry’s best technology. At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each teammate to impact the company from day one. ACV’s network of brands includes ACV Auctions, ACV Transportation, MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services.

Job Summary:
This role works alongside our Transportation Team assigning vehicle transportation jobs to third parties, all while achieving the successful resolution of internal and external customer inquiries in a timely manner. They primarily coordinate, track and report on lot sweep]/storage operations and work closely with carrier partners, Business Operations, Major Accounts and Payments teams.

Duties
●      Responsible for ensuring the timely removal of vehicles from select partner locations by working in conjunction with transporters and storage partners
●      Work in conjunction with Major Accounts and our tech team to help streamline processes
●      Proactively locate and vet a network of quality transportation services and storage yards
●      Communicate the value of working with ACV and why transporters love partnering with us
●      Manage relationships and retain quality services
●      Use Salesforce to track every relationship found
●      Empowered to adjust pricing and creatively link transports to ensure the timely, cost-effective movement of vehicles
●      Work interdepartmentally as well as with sellers, buyers, and transporters to determine the status of transport jobs
●      Negotiate cost-effective contracted rates with high volume transport partners
●      Responsible for updating and checking the status of aged inventory and reporting to the Abandoned Vehicles team
●      Assist the Carrier Manager in the identification and implementation of continuous improvements and customer satisfaction opportunities
●      Assist the Payments team with reconciliation of partner invoices

Qualifications
●      5+ years of related experience in customer service and transportation, supply chain or logistics
●      A reliable self-starter who can thrive in an entrepreneurial environment
●      A strong sense of urgency and self-motivation
●      Problem-solving capability
●      Communicate clearly and succinctly
●      Highly organized with strong attention to detail and follow up
●      Able to navigate multiple departments
●      Comfortable talking to customers on the phone
●      Team player who willingly accepts change and continuous improvement
●      A history of winning awards for being awesome in some way
●      Familiar with business technology (Microsoft Office Suite), Salesforce a plus

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

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Other details

Job Family Operations
Job Function Transportation
Pay Type Hourly
Job Start Date Monday, January 23, 2023

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Buffalo, NY, USA