Transportation - Mgr, Transportation - Shipper Services

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 

Who we are: 

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. 

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer: 

• Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck 
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance 
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance 
• Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation 
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company 
• Retirement planning through the Company’s 401(k)

Who we are looking for:

The ACV Manager, Transportation - Shipper Services is responsible for leading a team of Shipper Services Teammate and driving sales both directly and through the team. The main focus of the team is to acquire, retain, and upsell dealerships, commercial clients, and other targets to drive revenue within the Transportation Business. This Teammate will work closely with ACV Transport operations, marketing, technology, etc. as well as with the broader ACV Family of teammates. This Teammate will be a self-starter, a clear communicator, and fill a critical player-coach role on the team to drive the Transport business forward.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Sell new customers through relationships, direct outreach, collaboration and more
• Retain business through excellent communication, customer service, and issue management
• Manage pipeline of opportunities through identifying opportunities, tracking activities, and forecasting outcomes
• Collaborate closely with the ACV Family of Teammates to leverage internal referrals and relationships
• Collaborate closely with ACV Transportation Operations and Technology leadership to drive strategy, share customer feedback, and improve the business
• Develop and maintain deep systems understanding to ensure customers are setup properly and issues are promptly resolved
• Create, propose, and monitor special deals with the operations leadership team
• Review deals for exceptions and escalate as appropriate for overrides, operational procedure and pricing.
• Lead shipper services team through communication of performance expectations, providing direct support as needed to the sales team through participation in sales calls or related activities, coaching staff to enhance their effectiveness and holding them accountable for results.
• Establish team objective, goals, and KPIs and Mentor, coach, and grow teammates
• Conduct monthly business reviews with the sales team to review performance and plans.
• Use Salesforce, Tableau and other internal solutions to effectively manage and document activities and opportunities.
• Meet or exceed assigned monthly, quarterly and annual sales goals; focusing on new customer activation, wallet share and retention
• Build trusted relationships with decision makers and the dealership.
• Prepare and present monthly / quarterly sales reports and forecasts to Transport senior management.
• Perform additional duties as assigned.

What you will need:

• High School Diploma required. Bachelor’s degree preferred.
• 7+ years’ sales experience, preferably in the automotive industry.
• 4+ years’ sales management experience preferred.
• 3+ years’ customer service experience.
• Ability to read, write, speak and understand English.
• Proven ability to meet and exceed sales quotas
• Strong understanding of technology and systems
• Strong understanding of the automotive industry, dealerships, and market dynamics
• Excellent communication, persuasion, and negotiation skills
• Excellent problem-solving skills with the ability to develop solutions to challenges
• Travel approximately 10-30% through assigned markets.

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