IT- End User Support W01IT

WH Upholstery - Cairo Plants, 611 20Th Street Se, Cairo , Georgia, United States of America Req #34727
Wednesday, August 24, 2022
With almost 50 years of experience, Woodhaven Furniture bridges together the age-old tradition of handcrafted home furnishings with products that are manufactured using modern, state-of-the-art technology, such as 3D modeling. Started in 1971 as MacTavish Furniture Industries, Woodhaven is built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what is right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

This position ensures desktop and first through third level infrastructure support is available for non-IT end users. This support includes software and hardware incident/request management and troubleshooting, permissions, remote access and user management. It requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service.

Duties and Responsibilities:

  • Ensure all issues are responded to and resolved in a timely manner.
  • Oversee and maintain corporate refresh process to ensure refreshes are completed on schedule.
  • Ability to create and organize imaging procedures to streamline the rebuild process.
  • Manage all Desktop related projects.
  • Interface closely with the Support Center to improve first call resolution for internal support issues.

Education and Experience:

  • High school diploma
  • College degree in IT field preferred

Required Skills and Competencies:

  • A positive professional attitude with strong background in customer service is a must.
  • Excellent organizational, technical, interpersonal-management, and leadership skills including the ability to motivate others and foster a positive and productive work environment.
  • Excellent written and verbal communication skills with a proven track record of cross functional and departmental communication and relationship management.
  • Ability to effectively multi-task and adapt to a fast pace and continuously changing environment is required.
  • Demonstrated ability to diagnose and troubleshoot problems in an effective manner.
  • Demonstrated ability to capture and document all relevant details pertaining to a support issues for the purpose of building effective KB articles.
  • Ability to follow special instructions and other knowledge documentation to determine the appropriate path to resolution for customer before consulting and/or escalating issues to other service department staff members.
  • Self-starter with the ability to think outside the box when diagnosing and troubleshooting desktop support related issues where documentation may not readily exist.
  • Must be well versed in common enterprise applications including Microsoft Office Suite.
  • Extensive experience with Windows operating systems including: XP, 7, and Server 2003 and 2008.
  • Knowledge of Mac OS and hardware issues.

Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes: 

  • Paid time off including vacation days, sick days and holidays
  • Medical, dental & vision insurance
  • Maternity and Paternity Leave
  • 401(k) plan with company match
  • Flexible spending accounts
  • Life insurance
  • Disability benefits
  • Stock Purchase Plan
  • Team Member purchase discounts

About Woodhaven
As a potential Woodhaven team member, you will share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You will be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You will have an opportunity to work for a company that prides itself on recognizing and rewarding top performers.

Woodhaven is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Woodhaven is an Equal Opportunity Employer

Other details

  • Job Family WV
  • Job Function Information Technology
  • Pay Type Hourly
Location on Google Maps
  • WH Upholstery - Cairo Plants, 611 20Th Street Se, Cairo , Georgia, United States of America